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Can i get back my points if the game dosent start?

So i was buying Burnout 3, the old xbox game on the xbox store for 800 points.
And now i cant play the game, it only crashing. I have redownloaded it and i have read at several forums but it dont work. I have also cleaned the cache!
 

Games on demand are non refundable you may want to phone support 18004699269 and speak with someone to do troubleshooting they will have more information for you.

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They are certainly refundable if the content does not work. Promise, call support at 18004MYXBOX. You'll get your refund if it doesnt work or they cannot get it to work.

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if the game does not work correctly, then a refund may be possible

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Hey Oftast! Before you call for that refund, I'd like to see if we can fix the issue for ya! Can you tell us what happens when the game crashes? Do you receive an error code or message? The more you can tell us the better we'll be able to help!

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Last updated August 18, 2021 Views 13 Applies to: