My Xbox 360 has been freezing every time I use Netflix for the past few weeks. The console will randomly throughout the show go to a black screen and it will remain that way. I cannot shut down the console by pressing the power button, nor bring up the menu button using my controller. The only way I can turn off the system is to unplug my power supply. I had emailed Xbox Support about this problem but they were not helpful as I had stated in my email to them that I had already deleted Netflix and reinstalled the App. Their solution and response to my email was to do exactly what I had already said was unsuccessful.
May 10, 2024
Xbox Forum Top Contributors:
SwordofWhedon - Smwutches - StuartATrueRed - [EX] - KindGryphon ✅
April 9, 2024
Contribute to the Xbox forum!
Click here to learn more 💡
Hey gamers! Are you experiencing a problem with a specific game?
- Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help..
- .
- Additional information on Game support can be found here: How do I get the right game support?
January 12, 2024
Hey gamers! Are you experiencing a problem with a specific game?
- Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help..
- .
- Additional information on Game support can be found here: How do I get the right game support?
TH
Xbox 360 freezes while using Netflix regularly.
This thread is locked. You can vote as helpful, but you cannot reply or subscribe to this thread.
Report abuse
Details (required):
Thank you.
Reported content has been submitted
Try deleting Netflix, then download the software again.
Report abuse
Details (required):
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
TH
^"I had emailed Xbox Support about this problem but they were not helpful as I had stated in my email to them that I had already deleted Netflix and reinstalled the App."
Is this some joke you guys are playing on me?
Report abuse
Details (required):
Thank you.
Reported content has been submitted
3 people found this reply helpful
·Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
JO
i have the same problem, except that i can turn off the console by pressing the power button twice, or by holding it down for a few seconds and then pressing again.
likewise, deleting and reloading netflix is not a solution.
either xbox or netflix or both have some glitch in their software, which they need to fix.
Report abuse
Details (required):
Thank you.
Reported content has been submitted
1 person found this reply helpful
·Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Hey guys, to be sure, have you tried all of the steps listed in this guide here?
Report abuse
Details (required):
Thank you.
Reported content has been submitted
1 person found this reply helpful
·Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Question Info
Last updated January 17, 2023 Views 1,753 Applies to: