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Dell Frustrations

I thought i'd vent alittle here.  So there was a post on here a while back about dell opening up preorders.  I have a dell preferred account and though ok cool I'll grab a second x1 for my son for a late xmas present because it says delivered by 12/31.  Also they did 6months no financing awesome.  So everythign is great order is "in produciton"  Somehow I end up with a second system on my account showing est deliv 1/30.  I call to cancel it and give them that order # I couldn't afford to have 2 on there.  I repeated it several times asked them to make sure my other order was ok.....they said it's fine.  I check my order the next day and they cancelled the 12/31 order and left the 1/30 delivery one.  I was enraged..called them....get a manager.....they said there is nothing they could do and even admitted it was their fault but microsoft only gave them a certain amount.  He informed me that also my order with the 1/30/14 est delivery is an error and would also auto cancel.  Oh to top it off he informed me the one they cancelled would probably have come on launch........I WILL NEVER use Dell again.........SO frustrating.

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So it's MS's fault they cancelled the wrong one?

And so what if they get a certain amount?

I bet if you called them the next day your original one that was set for your original order was probably still available.

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I remember that thread and remember saying I wouldnt buy anything from them. This really sucks though. Talk about poor customer service. At least you are still getting one

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I called them in a matter of a about 10 hours from when it happened.  They said there was absolutely nothing they could do because it's not a dell product and MS only gave them a  certain amount....so basically they gave mine to someone else.  Oh well lesson learned never use Dell again.

And yeah 24hrs I remember you saying that...I shoulda lisntened to you heh.  Yeah i'm getting one just bummed I got my son's hopes all up and now not so much.  

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I never would have imagined the CS would be that poor. I just wouldnt buy anything from them as I think their products suck. Even if MS did make it, its coming from dell and well they suck

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We buy work products from them all the time and I've got an Alienware laptop.

Never had a problem, however I've not had to ring their CS for anything.

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yeah i have an alienware and a dell laptop. Never had a problem but boy I won't ever use them again after this.

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Dell makes alienware laptops?

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I believe dell bought alienware.

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They did indeed

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Thanks, I wont be buying an alienware laptop now

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Last updated August 18, 2021 Views 130 Applies to: