Account is Locked

My Xbox 360 asked for me to input my old email and password a couple of weeks ago when I returned from break. I set up my account seven years ago and could not remember my password to enter into the account. I remembered the email, but that address no longer functions. Due to this, I could not use traditional recovery options to regain entry into my account. With this is in mind I tried to enter the account by guessing what I had set the password as and guessing my security question, but I could not get it right. Now my account is locked and I have no method of unlocking it other than this form asking me to fill out a bunch of information. My account has been on the same system for a long time, is there another option for recovery that would be a little simpler and account for my lack of ability to access the former email account?

Another possible issue is that the credit card used to pay for this account was also compromised, and subsequently cancelled.

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Last updated August 18, 2021 Views 15 Applies to: