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This version of the Windows Genuine Advantage validation tool is no longer supported. Please download the newest version and ensure that your system clock is accurate

I have been dealing with at least 20 websites trying to find a solution to my dilemma. Here is what my problem is:

The important Windows updates that I need are:

1) Security Update for .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2478662)
2) Security Update for .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2446710)

I researched through a couple forums on Microsoft.com as well as on other sites, and they recommended that I install them through the Download Center on Microsofts wesbite. Well, I tried that and there was a genuine validation process that I needed to go through. I required that I click the "continue" button, dowload a Genuine.exe file and then put the validation code in the second step. Well, I clicked the continue button, downloaded that file, and a message in a smaller window came up: 

"This version of the Windows Genuine Advantage validation tool is no longer supported. Please download the newest version and ensure that your system clock is accurate."

So, believing that it could possibly be my system clock, I checked it three times and it is accurate.

Well, the only other option I have is to try and download the "newest version" of the Genuine validation tool.

I have searched through MANY sites for this and come to find out, I am NOT the only one dealing with this ridiculous error. Many more other customers of Microsoft's failings have posted similar or the same problems.

I don't know where else to find this so called "newest version". I mean, the fact that I clicked on continue, shouldn't the file I downloaded from MICROSOFT be the "newest version"?

If anyone can help me with the problem, I'd greatly appreciate it.

Oh, by the way, I also went through the Genuine Validation Diagnosis. I am pretty sure that "0" is not a valid validation code.

Here is the report it showed for my system:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-3TDVC-9VTYM-R2K6B
Windows Product Key Hash: ULAZsc4huaDUv82wDEIIT5TvfQ4=
Windows Product ID: 00359-OEM-9820603-05605
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {AFC21AE1-7467-4D15-8DE5-69385E421309}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error: T:20130917103113138-
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: D:\Internet folders\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AFC21AE1-7467-4D15-8DE5-69385E421309}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R2K6B</PKey><PID>00359-OEM-9820603-05605</PID><PIDType>8</PIDType><SID>S-1-5-21-2473235083-1441638006-559152267</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>K54L</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K54L.208</Version><SMBIOSVersion major="2" minor="6"/><Date>20110926000000.000000+000</Date></BIOS><HWID>32E43807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 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

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-206-005605-02-1033-7601.0000-2602013
Installation ID: 100446937071206526934330707113278485525540839943216131
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: R2K6B
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 9/17/2013 11:40:56 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:13:2013 18:54
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEA6GGK2tIphptkx45pQPBcw6Q83rIucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC _ASUS_ Notebook
  FACP _ASUS_ Notebook
  DBGP _ASUS_ Notebook
  HPET _ASUS_ Notebook
  MCFG _ASUS_ Notebook
  ECDT _ASUS_ Notebook
  SLIC _ASUS_ Notebook
  SSDT PmRef Cpu0Ist
  SSDT PmRef Cpu0Ist
  ASF! INTEL HCG


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Note: You will find support for Windows Update in this forum: http://answers.microsoft.com/en-us/windows/forum/windows_update

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

Assuming Win7 (64-bit) SP1...

 

Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably without quoting my post:

 

1a. When (approx. date) did you purchase the computer?

 

1b. Did Win7 64-bit come preinstalled on the computer when you bought it, did you do a clean install of Win7, or did you upgrade the computer to Win7?

 

1c. Did you recently have occcasion to do a Repair Install or a clean install of Windows for some reason?

 

2. What is the full name of your installed anti-virus application or security suite and when (approx. date) does your current subscription expire? What anti-spyware applications (other than Defender) are installed? What third-party firewall (if any)?

 

3. Has a(nother) Norton application or a McAfee application EVER been installed on the computer since you bought it?

 

4. Did a Norton free-trial or a McAfee free-trial [pick one] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

 

5. Are ALL of the following updates listed in View installed updates (not Update History)? [1]

 

    (a) KB2870699, KB2876315 & KB2872339;

    (b) KB2868623; KB2804579, KB2839894 & KB2830290;

    (c) KB2813347, KB2840149 & KB2807986;

    (d) KB2790113; KB2676562 & KB2644615.

 

6. Assuming Java is installed => Is Java Version 7 Update 25 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://java.com/en/download/installed.jsp

 

 

7. Is Adobe Flash Player v11.8.800.168 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://www.adobe.com/software/flash/about/

 

8a. Is IE9 or IE10 installed?

 

8b. Is Firefox, Chrome or any other alternate browser installed?

 

9. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner Registry Cleaner)?

 

==============================================
[1] Start | Control Panel | Programs and Features | View installed updates (in left-hand menu)

 

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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follow Pa Bear's instructions. I have an additional comment


TTS Error: T:20130917103113138-

you have a trusted store tamper that occurred 9/17/ at 10:31
what occurred at that time?
you may want to run a malware scan

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  1. a. I purchased my ASUS laptop approximately in January 2011. (b) Windows 7 - 64-bit came pre installed on my lap top. (c) I didn't do a repair install, but I did do a Startup Repair using the steps in this forum- http://www.sevenforums.com/tutorials/139576-startup-repair-infinite-loop-recovery.html  -  I'm not sure if that is the same thing, but it has enabled me to get passed the reboot loop that I was in. Only problem is that every time I shut off my computer, I have to do that same steps again or the loop will continue. - This is when it was brought to my attention that maybe some important updates have failed and that I might just need to install them manually.
  2. AVG Antivirus Free Edition 2013 is the anti-virus application that I installed right after I bought the lap top. There have been no issues for the past 2 years. This is the only antivirus application that I have installed.
  3. Neither McAfee nor Norton were installed after I bought it. McAfee was preinstalled.
  4. I believe a McAfee application was preinstalled on my lap top and every now and then I'll see an update for it. But, however, I did install AVG Free Security right after I bought my lap top and installed it. It has never, for the past 2 years, given me problems.
  5. I have 286 updates installed so how far back am I looking? Am I looking through ALL of them?
  6. Yes, I currently have Java 7 update 40
  7. I have Adobe Flash Player v11.8.800.168 installed
  8. IE10 is installed
  9. As I said before, the only thing I've had to use in my lap tops system was the Startup Repair using the steps at the previously mentioned forum

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I'm sorry, I don't know what a store tamper is. But ALL day today I've been leaving my computer on and trying to install the .NET updates. But I don't remember anything happening at 10:31. But, I will run a malware scan to see if it picks anything up.

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1. Did you (a) uninstall the McAfee free-trialware AND THEN (b) download/run the McAfee Consumer Products Removal Tool & reboot (c) BEFORE you installed AVG Free?

 

2. Can you tell me the Created date of C:\Program Files\AVG <=this folder?

 

3. When (exact date, preferably) did you do the Startup Repair (AKA repair install; AKA in-place upgrade)?

 

4. I do need you to answer #5 in my previous post, please. You can add an Date Installed column to the Installed Updates window then click on the column header such the the most-recently installed updates are at the top or bottom of the list - or you can use the Search box (upper right) and search for each KB number.

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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  1. I didn't install McAfee at all, it was preinstalled on my laptop. AVG is the only security that I have installed since I bought it. This is how the sequence of events were: I bought my lap top and set it up in one day. The next day, I downloaded AVG Antivirus Free Edition.
  2. The Created date of the AVG 2013 folder is September 12, 2013. There is not record of previous versions. I checked.
  3. I started using the Startup Repair about 2 days ago, and have been since then.
  4. I've researched for those installed updates and I have found some of them on my lap top. They are: (b) KB2868623, KB2804579, KB2839894, KB2830290, (c) KB2813347, KB2840149, KB2807986, and (d) KB2790113, KB2676562, KB2644615. - I couldn't find your (a) update choices though. I searched the whole computer and they still didn't come up.

By the way, thanks for helping me on this problem. And just FYI, I don't really need the programs or folders on my lap top, so if it comes down to deleting them, then we'll just have to delete them. But, it would be nice if I could keep at least some of them. But I'm up for anything just to get my lap top back up and running.

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I didn't install McAfee at all, it was preinstalled on my laptop...

You may not have Activated (used) the McAfee free-trial but it was installed by the computer manufacturer. You should have fully-removed it before you installed AVG the first time and before you installed it again on 12 September (i.e., after doing the Startup Repair).

 

I may have a fix for you but I still need to know if Firefox, Chrome or any other alternate brower is installed?

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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I have Chrome as an alternate browser. But I still can use Internet Explorer. I just don't usually because its EXTREMELY slow. But yeah, about the pre-installed McAfee, I can uninstall it if that's what I need to do. Do I need to uninstall McAfee? I was going to, but I figured I'd better ask you first.

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Oh, I almost forgot. I don't know if this is relevant to my problem, but whenever I start my lap top and it goes through that loop, I go through those "Startup Repair" steps to start my lap top. But, every time i do, I end up having to verify my windows 7 version. I have to use the command prompt and use the slmgr -ipk (and then my Product Key). I mean, it works every time, but it's getting annoying. It didn't do this the first couple of times when I used the Startup Repair steps, but since yesterday it has been doing it every time.

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Roll up your sleeves, cross your fingers & try the following multi-step fix I've cooked-up just for your computer...

 

ACTIONS

 

[You will want to print these instructions for offline reference. IMPORTANT => DON'T SKIP ANY STEP & perform all steps in one, uninterrupted session! If a step says to reboot, reboot!]

 

1. Right-click on the following link, select SAVE TARGET AS... & download the McAfee Consumer Products Removal Tool, saving it to your desktop: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

 

2. Close all open applications (i.e., anything with an icon on the taskbar).

 

3. Right-click on the file you saved in Step #1 above and select Run as Administrator to run the utility. Don't TOUCH your keyboard until the run completes, then reboot.

 

4. Re-assert Internet Explorer as the default Browser in the CUSTOM (<=important!) section of Set Program Access and Computer Defaults. [1]

 

5a. Right-click on the following link and SAVE the download to your desktop: http://www.slipstick.com/doit/chromehtml.reg [2]

 

5b. Double-click on the file you saved in #5a above & accept the prompt to MERGE the data with the Registry.

 

6. Open Internet Explorer (only!) to http://support.microsoft.com/kb/923737 [ignore any DOES NOT APPLY warnings as well as the APPLIES TO section] & run the Fix It.

 

Note=> For optimal results, check the Delete personal settings option.

 

7a. Open Internet Explorer (only!) to http://support.microsoft.com/kb/910336 [ignore the title & Symptoms].

 

7b. IMPORTANT! => Dismiss/close the Windows Update troubleshooter pop-up! - then...

 

7c. Ignoring any "Not recommended" or similar warnings, run Fix It 50202 in DEFAULT and then AGGRESSIVE modes. [3]

 

8. Reboot again.

 

9. Run a manual check for updates & see if all security-related updates (e.g., KB2870699, KB2876315, KB2478662, KB2446710 & KB2872339) will successfully install.

 

   • HOW TO run a manual check for updates
     http://windows.microsoft.com/en-us/windows7/How-can-I-tell-if-my-computer-is-up-to-date

 

10. Reply to this post with a status report.

 

Good luck!

 

============================================================

[1] After we've finished this thread, feel free to reassert Chrome as your default if you wish.

[2] Trusted Source: http://www.slipstick.com/problems/this-operation-has-been-cancelled-due-to-restrictions/

[3] Full Disclosure: Running the Fix It in AGGRESSIVE mode will delete your Update History but not the list of Installed Updates.

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Question Info

Last updated March 20, 2018 Views 1,030 Applies to: