I bought a new PC (ASUS ROG GD30) and I've got a persistent problem with Windows 10 Home Cortana search and the Start Menu. After random times for no apparent reason, the start menu and cortana both become unresponsive to mouse or keyboard interaction. I've
tried all of the options to resolve the issue that I've been able to find online:
-restart (clears symptom but root cause remains and it end up not working again)
-windows update
-create new admin users and copy files over from from the profile
-reinstall all apps via powershell
-sfc /scannow
-reset windows from built in recovery:
--keep files option
--lose everything option
-install windows from recover media creation tool
I am unable to find anything directly related to the start menu but I did find this indicating a cortana failure:
application event:
[general]
Faulting application name: SearchUI.exe, version: 10.0.15063.332, time stamp: 0x591fdafc
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.15063.502, time stamp: 0x243da970
Exception code: 0xc000027b
Fault offset: 0x00000000005dac1d
Faulting process id: 0x1744
Faulting application start time: 0x01d30c960cabd8a8
Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report Id: 296259dd-30f1-4668-851b-ff5ac087c809
Faulting package full name: Microsoft.Windows.Cortana_1.8.12.15063_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: CortanaUI
[details]
- | System |
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- | EventData |
SearchUI.exe |
10.0.15063.332 |
591fdafc |
Windows.UI.Xaml.dll |
10.0.15063.502 |
243da970 |
c000027b |
00000000005dac1d |
1744 |
01d30c960cabd8a8 |
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe |
C:\Windows\System32\Windows.UI.Xaml.dll |
296259dd-30f1-4668-851b-ff5ac087c809 |
Microsoft.Windows.Cortana_1.8.12.15063_neutral_neutral_cw5n1h2txyewy |
CortanaUI |
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