Ask a new question

Surface Book Freezing (prior to System Firmware Update – 11/18/2015)

Got my Surface Book i7, 512GB today.  From the start I have had problems with it randomly freezing.  Nothing will break the freeze short of holding down the power button and forcing a restart.  All the latest patches and updates are applied.  At first though maybe it was wireless network related but just had a freeze when wired in through a USB network adapter. 

Anyone else experiencing this?  If so any clues?  I am just starting to analyze the windows log files.  Seems strange as I have many Windows 10 machines and none have ever frozen in this way. 

Answer
Answer

Hi Everyone,

As previously mentioned, we have been investigating this as a top priority and have identified the problem. Today, we released System Firmware Update – 11/18/2015 which should address it and is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & security > Windows Update.

You can find the details of the latest update on our Surface update history page.

For more troubleshooting information, please view our Windows stops responding on Surface article.

Thanks,

Greg

Microsoft Surface Team
support.microsoft.com/surface

29 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Answer
Answer
If it is the keyboard or trackpad freezing (cursor usually disappears too) try removing and reattaching the clipboard. That usually brings the trackpad and keyboard functionality back for me.

28 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated March 26, 2022 Views 50,262 Applies to: