Can't access admin portal for office 365

Hi Sandy,

If you are a global admin, you can see the Admin icon in the App launcher. If you are a user, you can’t see it. So you are right. It is the fastest way to check if you are a global admin.

To clarify the issue, what do you mean about “I don't have the admin portal listed as one of the apps after I log in and hit the app launcher in the top left. and am not sure how to either get it back, or where to access it. “? Could you uploaded some screenshots to show it?

To upload a screenshot, click Use rich formatting and then click Edit/Insert Media.

For your reference:
https://support.office.com/en-us/article/About-the-Office-365-admin-center-58537702-d421-4d02-8141-e128e3703547

Thanks,
Cliff

thanks for the reply cliff.

i believe i should be the global admin. i have set up this account and used the admin feature to set up users and accounts and various things  in the past. i now need to reset a user's password and am unable to get to the admin panel.

this is the screen i see when i hit the app launcher.

according to the link you posted, i should have a tile marked 'admin'

i appreciate any ideas\suggestions

cheers

sandy

hi sandy,

thanks for your updates.

from your description, it seems that there is no admin tile in your app launcher. could you check the place the following screenshot showed and give us a screenshot like it?

if you also can’t see the admin tile there, it may be resulted from the scenario below.
if there are several global admins in your organization, some other global admins may change your role.

so to clarify the situation, i’ve sent you a private message to collect your account for our checking.

after you replied to the pm, please notify us on the forum so that we can help you in time.

thanks,
cliff

Hi Sandy,

Can you share any update about the issue?

Regards,
Jiaxing Bian

Hi Sandy,

Good to know the issue was resolved when you tried again later.

Feel free to post back if you need further assistance.

Regards,
Jiaxing Bian

hi sandy,

thanks for your updates.

from your description, it seems that there is no admin tile in your app launcher. could you check the place the following screenshot showed and give us a screenshot like it?

 

if you also can’t see the admin tile there, it may be resulted from the scenario below.
if there are several global admins in your organization, some other global admins may change your role.

so to clarify the situation, i’ve sent you a private message to collect your account for our checking.

after you replied to the pm, please notify us on the forum so that we can help you in time.

thanks,
cliff

Hello Guys! 

I am having the sample problem like this. Can you also help me? How will I be able to resolve this. The microsoft support via chat was no help.