Xbox One S stuck on 640x480 (480p) Resolution (in monitor)

Hi there parappawithfries,

Thanks for reaching out here in Xbox Forums. I understand you are experiencing issues with the Xbox One S video resolution. I recommend checking out these articles:

• How to adjust the display settings on your Xbox One console
• About TV resolutions and Xbox One

Try these resource articles and let us know the results.

Hello, thanks for responding so quick! I went to my settings, but the only resolution available is 640x480. I made sure the connection was good, but nothing. Still stuck on 480p (only on monitor). It's fine on the TV (1080p), but my TV is hung on my wall above my head and it gives me eye strain and neck pain, so I decided to use my monitor for the sake of my health. I need to get a new one (16:9 instead of 4:3) anyways, so I guess I'll try to get a widescreen one with HDMI support. Thanks for responding!

Hey there parappawithfries!

Thank you for responding, as it is working perfectly fine on the TV but does not provide the same resolution on the monitor it looks like the problem could be that the monitor does not support the resolution.

Take a look at the following support article for more information on Adjusting display settings on your Xbox One.

Note: If you have an Xbox One S or X and your TV supports 120Hz over HDMI, you’ll see this setting under Display > Resolution.

I hope this helps.

I don't see why the monitor wouldn't. My TV runs at 1080p 60Hz (I believe), and it's full res no lag. The monitor runs my Windows 7 PC at 1280x720, so I'm not sure why it wouldn't. (60Hz also)

Hey there Parappa thanks for keeping in touch.

We apologize for the inconvenience this has caused but rest assured we are here to help, we have seen this in the past and since the issue could be on the actual OS of the console so we would suggest a >Soft Factory Reset<(while keeping games and apps) IF AND ONLY IF THE FOLLOWING CRITERIA IS MET:  

• There is a stable network connection. 

• The information for all profiles is known (email and passwords) 

Try switching the display input to HDMI instead of dv or auto and hard restart the console.