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Turning on party chat Lowers TV Volume Drastically

Any time I or anyone I know turns on party chat our volume for TV (games, Netflix, etc) drop by at least half. This is with a X1 headset and Kinect for chat turned off. We haven't found any way past it. This is painful guys. I don't need volume turned down to hear people in a headset. And from what I've read this happens with surround sound headsets too, therefore ruining enjoyment of games by making them almost dead silent.

Updates coming next Tuesday and again in February. Perhaps this will be addressed in one of them. Here for more info news.xbox.com/.../xbox-one-keeps-getting-better. Have a great weekend.

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I only notice this phenomenon when the Kinect is selected to be used as a microphone for chat.  Can you double check your settings and be sure its unchecked  "Use Kinect microphone for chat"  screen shots here: support.xbox.com/.../turn-on-off

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I'm not an idiot lol. I turned off my kinect  voice chat the day I purchased the xbox. I've even fully shut off the Kinect and it still occurs. It cuts the master volume output so even using a headset via optical cable will still have volume drops.

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Yeah I just noticed this myself. This definitey needs to be addressed.

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I have tested 3 xbox ones and this only happens when the Xbox is using Kinect for microphone on them.  Lets try a complete reboot of the system to see if this bug goes away for you.

With the console on, press and hold the power button on the console for 5-8 seconds until it shuts off.  Unplug the power supply, wait about 30 seconds and then plug it in and reboot.  You should see the green splash screen upon reboot.  It may take a minute to boot all the way to the home screen.  If you did not see the green Xbox splash screen, please redo it.

Let us know if that helped.  I am at a loss, maybe also toggle the kinect microphone check box back and forth and boot.  Also try it with the kinect unplugged and see if you get the same results.  Definitely sounds like a software bug.

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Last updated April 21, 2022 Views 135 Applies to: