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Automatic Renewal

So, I got an email recently that said i had automatically renewed my Xbox Live Gold membership for 1 month, effective January 17th. On the same day, I bought an used a 1 year prepaid card for that purpose, and got the confirmation email the same day (December 30th). I just want to confirm that I'm not going to have to pay for the 1-month subscription I did not need?

Additionally, I want to stop the auto-renewal thing, but it wants to send the code to change my billing information to an email address I do not and have never had... It says it won't update my information for a freaking month?? How can I change my billing info, then? o.o

Sorry to hear you're having trouble.  First you'll have to update your account and make sure all your contact information is correct. You can add and remove additional email addresses and even add a phone number they can send you the code to confirm you are the account owner. This is part if the added security measures Microsoft added for our account protection.

Once your account info is updated, you can turn off auto-renew by following these steps: support.xbox.com/.../cancel-xbox-live-gold-subscription.

One thing to note, if you did get charged for the 1-month renewal, that month will be added on to your current subscription time. If your still having trouble with the account, give support a call. They should be able to help straighten it all out.

I hope this helps.

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For the auto renewal being taken off while you wait for your account information to update give support a call and they will be able to take off auto renewal for you.

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You can choose Option 1 after finding your country's support line at http://tinyurl.com/XBLnumbers
but a faster way to speak to a Billing Agent is to go to http://xbox.com - sign in there if you can - then go to
http://support.xbox.com/contact-us?xr=footnav#0:2:5
 
Click on Request A Call and type in a few lines explaining your issue
and you will get called back quicker than if you waited in queue on hold.

 

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Question Info

Last updated August 18, 2021 Views 20 Applies to: