-Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.
-Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable
it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
Also, refer to the link and follow steps for advanced troubleshooting.
-Note: When you perform System Restore to restore the computer to previous state, programs and updates you installed are removed.
-Note: Modifying BIOS/ complementary metal oxide semiconductor(CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS
settings can be solved. Modifications of the settings are at your own risk.
- Note: Important: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.
Hope this resolves the issue. If issue persists, you can write to us and we will be glad to assist you further.
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