My USB is not recognizing the external device. The drivers are loaded but it looks like they are not being recogized either.
My husband had no problems installing the same device on his computer and he has XP as well.
Your description is not clear.
Most computers have several USB ports; some monitors have USB ports. Have you tried connecting the device to all of them on your computer?
Do the USB ports on your computer fail to recognize only the one device? Have you tried connecting other USB devices to your computer?
Was there ever a time that the device worked with one or more USB ports on your computer?
Try the following....
Disconnect the unrecognized USB device.
Go to Hardware Device Manager (right-click Computer on desktop, click Properties > Hardware > Device Manager), select Universal Serial Bus Controllers, then click Action > Scan For Hardware Changes.
Reconnect the USB device. If it still not recognized, try Scan For Hardware Changes while it is connected.
None of these steps is guaranteed to work. The USB ports on my monitor seem to have stopped working. I have not yet determined the cause; the current theory is a hardware problem with its internal hub.