I had Win XP 32 bit and have now upgraded to Win 7 64 bit (I have a 64 bit processer) Now my computer won't connect to my modem - Motorola Surfboard SB5101 even though a combatibility check here said it should be OK. When I try to connect I get this
error: Connection failed #651, modem or other connecting device reporting error.
My service provider could not help and said my signal to connect is fine. I loaded new Vista 64 drivers for my modem as that was the only drivers for a 64 bit OS that I could find, hoping that would help. No luck there either. Any suggestions?
I assume that you're connecting the modem to your computer with a USB cable. If your modem has an Ethernet output, use it instead. The Ethernet connection doesn't require a driver program and is more reliable than the USB connection.
Steve Winograd
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