Ask a new question

Explorer.exe Crashes, Exception Code: 0xC0000374

I am running Windows 10 Insider Preview Build 10576, and I'm experiencing a problem with Explorer.exe.  When I pin the shortcut to the taskbar, then click to launch, explorer crashes and reloads and drops this error in the Application Event Log:

Faulting application name: Explorer.EXE, version: 10.0.10576.0, time stamp: 0x5625a738
Faulting module name: ntdll.dll, version: 10.0.10576.0, time stamp: 0x5625a2b6
Exception code: 0xc0000374
Fault offset: 0x00000000000ef4cc
Faulting process id: 0x189c
Faulting application start time: 0x01d1264bc8e3240d
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: d45b1a92-a815-460d-9276-fed5d0f94d78
Faulting package full name: 
Faulting package-relative application ID: 

This all started when I tried to fix Cortana crashing by following this article:

http://www.bidnessetc.com/49429-microsoft-windows-10-start-menu-cortana-taskbar-not-working-heres-fix/

This corrupted almost all my tile apps, so I used system restore.  Everything is working now except for this issue with explorer.exe.

Moved from Windows 10

Answer
Answer

Hi Steve,

 

Thank you for posting your query in Microsoft Community Forums. We are glad to help you.

I would suggest you to follow the steps mentioned:

 

Method 1: Run the System Maintenance Troubleshooter

  1. Press Windows + W, click apps if it is not selected
  2. Type control panel and hit enter
  3. If the icons are not displayed in large size, click on category which is above the list and select large icons
  4. Now click on troubleshooting
  5. Now click system and security and click Run maintenance tasks and proceed further.

                            

Method 2: I would suggest you to put the computer in Clean Boot state to see if there is any software conflict as clean boot helps in eliminating software conflicts.

http://support.microsoft.com/kb/929135

Note: After performing the troubleshooting steps in clean boot follow the link below and expand “How to return Windows to a normal startup mode”

https://support2.microsoft.com/kb/331796?wa=wsignin1.0

Note: The troubleshooting steps in the above link are meant for windows 8, however, you can use the same for windows 10 tech preview as well.

 

Method 3: Run the system file checker tool which is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Use the System File Checker tool to repair missing or corrupted system files

http://support.microsoft.com/kb/929833

(The above links also applies to Windows 10)

 

Hope this helps. Do contact us for further queries. We will be happy to assist.

 

Regards,

Jenith

29 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated February 7, 2024 Views 44,778 Applies to: