HP Photosmart 8450 and windows 10

Hello,

First - not very helpful to post a canned response ......

Fixit does apparently not run on Windows 10, did  you know that?

Can you please provide a bit more specific answer to the question, I have exactly the same issue.

Rgds
Gerrit

This is not a matter of up to date drivers, or a hardware problem.  This was a problem that started with Windows 8, then got fixed with Windows 8.1, then returned with Windows 10.

The Device Manager shows the device as working and configured properly.  There is no indication of any problem until you try to print, whereupon the notification area states that the printer cannot print.

HP's diagnostic tool 'Print and Scan Doctor 4.7' states that everything is in working order [drivers, spool, device manager, queue, conflicts, etc], except that the printer is configured for the wrong port and the port configuration cannot be changed.  I can also verify that my personal 8450 works because I can plug memory cards directly into the printer and print photos directly from data contained on them.

I am aware that HP is not Microsoft's responsibility, but this seems a case of an older, well built, peripheral that the company has decided 'well, these units aren't going to break on you, and if we continue supporting them, you won't buy our shoddier new peripherals and get on the planned obsolescence bandwagon.'  Where this might impact your business model though, is this is a good enough printer for me to return to Windows 7 or 8.1 just to continue using it.

1.  I'm seeking help, not providing it.

2.  I have no experience with this printer on a network, or with networking at all really.

3.  Sorry.

4.  Still wish someone out there at either MS or HP gave even 1/2 a popcorn fart about this.

Hi,

I have been able to resolve this issue. Some background:

I have the printer connected to my LAN.

I upgraded two PCs one from Windows 7 and one from Windows 8.1

In both cases I chose not to retain any data so I guess that pretty much does a from scratch Windows 10 install.

After the update I went to add the 8450 only to find there was no driver available.

I updated the drivers list from Windows update and there was then an 8400 series driver available.

I have installed this and the printer appears to work fine so far.

In detail:

On the Devices and Printers window click "Add a printer".

The system will scan for printers - it didn't find mine.

On the "Choose a device or printer to add to this PC" window click "The printer that I want isn't listed"

On the "Find a printer by other options" window select "Add a printer using a TCP/IP address or hostname" and click "Next"

On the next window enter the IP address of the printer and click "Next"

You should then see the "Install the printer driver" window. At this point click on "Windows Update" and retire to prepare you favourite beverage.

Once the update is complete you should be able to select "HP" under "Manufacturer" and then "HP Photosmart 8400 Series" under Printers. Click "Next"

The driver should install and you will be prompted to print a test page.

Good luck.

8450 Manual is here:

http://h10032.www1.hp.com/ctg/Manual/c00230503.pdf

Printing a network configuration page
You can print a network configuration page from the printer without even being connected to a
computer. The configuration page provides useful information regarding the printer IP address,
network statistics, and other network settings. You can also display a summary of select network
settings on the printer itself.

To print a detailed network configuration page
1.     Press
Menu on the printer.

2.     Select
Tools
, then press OK

3.     Select
Network
, then press OK

4.     Select
Print detailed report
, then press OK

To view a summary of network settings
1.     Press Menu on the printer.

2.     Select
Tools
, then press OK

3.     Select
Network
, then press OK

4.     Select
Display summary
, then press OK

If you currently have a DHCP (router assigned) IP address I suggest that you change this to be a fixed IP. Check out the section in the manual on the printer web interface to find out how to do this. You might also need to check out your router settings to find which IP addresses are used for DHCP and which you can use as fixed addresses. Because of the number of different routers I can't really help with this. If you need help on DHCP I suggest you find the forum for your ISP or router manufacturer as appropriate and ask there.

Method 1 - The Fixit Tool listed does not work on Windows 10.

Method 2 - Again you are referencing a fix for Windows 8, not 10.

Your answers are ignoring the problem - Hardware that worked before upgrading to Windows 10 no longer do.

The HP Photosmart is an upper priced printer and the HP drivers should have been built in.

Once more an "upgrade" results in less functionality of the operating system.

From the looks of it the "Microsoft Windows 10 Family" is a bit dysfunctional.

Hi redkcir,

Did you see my November 11th post above?

There is now a Photosmart 8400 series driver available via Windows update but you may need to update your local driver cache and/or apply the driver manually rather than relying on auto detection.

Hope that helps.

Paul