Audio Problem

Good Day ManfrinyTavares,

My name is Carlo, I'm an Independent Advisor and community member like you.
I am also using Windows 10 pc. Let us work together to sort this out.

Here's the steps you can try.
-Press Windows key + X
-Go to Settings
-Click Update and Security
-Click Troubleshooter then Additional troubleshooter.
-Look for Playing Audio and run the troubleshooter.

Once done proceed with these steps.
-Press Windows key + X
-Go to Device Manager
-Expand the Sound and Video Game Controller
-Look for Audio driver that was installed
-Right click and Update
-Look for "Browse my computer for driver
-Let me pick drivers available drivers
-Choose an old driver and use it.

-Go to Control Panel
-In Control Panel, select Large icons from the View by drop down menu.
-Select Sound.
-Select the Recording tab, then right-click on any empty place inside the device list and tick Show Disabled Devices.
-Right click the Headset and click Enable.
-Right-click it again and select Set as Default Device.
-Right click Headset and click Properties.
-Click the Levels tab, then drag the volume slider towards the largest value.
-Click OK, then click OK.

Restart your computer and check.

If issue persist, let's download the updated driver
What is the exact model of your computer?

To check the system model proceed with these steps.
-Press Windows key + R
-Type msinfo32 and hit enter.
-Look for the system model and provide it here.

I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.


Sincerely,
Carlo T.