Customer Group to Sue Microsoft for the Swollen Battery of Surfacebook(1st generation)

i have an similiar issue... 

regarding my LED screen corners of my screengets this orsnge discoloration and looks loke the screen is burnt assuming tis also a battery issue as the device does this when it charges or the laptop requiees more processing power. (e.g heats up) 

of course i tried twice, going to the store and online support... i had 1 year warranty expired and theh both tod me to throw $600 at the problem to get a replacement which pisses me ofr considering we dish out 2-3k of our hard earned cash to be told that we have to dish out another $600 for an issue that shouldnt even be there, without consideration from a multi billion dllar company that sells premium products... yet we dont get the premium support when their premium products ger a premium defect... 

Hey Barb, 

I went to my local Microsoft Store at the retail mall in Toronto (Yorkdale Shopping Centre). I was simply told its an “hardware issue” that needs to be sent for replacement. I wasn’t told why and how it happened. 

I plan on going back to inquire more about the issue when i return from vacation. 

I’m frustrated that I spent so much on a device only to get a flawed device and be told to pay on top of the issue. 

Some examples, just in the bottom corners and edges.... it gets worse overtime.. it gets worse when the device heats up (processing power/charging) 

I would like to get it fixed but obviously finances is tight at the moment. I invested this device when I went to school, and I can’t afford to get it required at the moment.  That’s why I left it over a year its gotten worst overtime cause I couldn’t afford to get it fixed. 

Thank you, 

i am currently speaking with a online support to escalate the issue. 

i waa thinking also visiting my local store when i get bwck from Vacation. 

i will follow up with a pic of UEFI   when i get home. 

do we know if this issue is a manufacturing issue defect ? 

is this due to microsoft production? 

are there articles i could read about this issue to know more ?

i would like details to use when i escalate this issue further.

I am with you.  Mine cracked wide open.  Support agent was very helpful but was not able to convince his manager.

The final answer was:  "You have to get a new device.  As there is a risk of the device catching fire during transportation, we are by law not even allowed to ship it to have it replaced with a refurbished one, even if you are willing to pay the USD 600 (CHF equivalent in Switzerland).  I really like my SB and am awaiting for the SB3.  But if MS builds good but expensive devices that have an expected lifetime of max 2 or 3 years (= warranty) and that cannot be repaired, I have to rethink my next device.  I hope that will be before my SB with swollen battery explodes into my face, because it still work just fine.

do we know if this issue is a manufacturing issue defect ? 
is this due to microsoft production? 

are there articles i could read about this issue to know more ?

Microsoft has made no comments or statements on the cause. But they are replacing if within 3 years of original purchase (which I think should be longer..) 

https://www.ifixit.com/News/got-a-surface-book-or-surface-pro-4-watch-out-for-screen-bulging-batteries may help, and if you search the web, you can find many more like this.