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EfratNakash

Adding a gmail account with 2 step verification to Outlook 365 Education

Hi,

Universities provide Office 365 Education (great, thanks), but most universities, specifically mine (TAU), use gmail accounts with 2 step verification.

Unfortunately "Microsoft will be removingthe ability to add new accounts to Outlook on the web using the Connected accounts feature in September 2018".

This means that all those who are entitled to benefit from Office 365 Education cannot use Outlook.

Whom may I approach to address a request to consider returning the ability to add new accounts to Outlook 365 which has 2 step verification?

Thanks,

Efrat

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Answer

Jennifer Shi MSFT

Hi Efrat,

Regarding “Universities provide Office 365 Education”, may I confirm whether you are using an Office 365 for education account?

If so, you can download Office desktop client from Office 365 portal via this link: https://www.office.com/?auth=2, click Install Office> Office 365 apps.

When the installation process finish, then you can add your Gmail account to Outlook desktop client. For detailed steps about how to add your Gmail account with 2-factor authentication enabled, please see the "Outlook won't accept my password" part in below article:

https://support.office.com/en-us/article/add-an-email-account-to-outlook-6e27792a-9267-4aa4-8bb6-c84ef146101b

In addition, if you prefer to use the connected accounts feature in Outlook on the web, as Microsoft has removed this feature from OWA, it is recommended to forward email from gmail account to Outlook on the web.

Regards,

Jennifer

* Beware of scammers posting fake support numbers here.
* We are happy and always here to help you, and share the Microsoft 365 for business online information with you.

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