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Microsoft Teams sign in error

We use MS teams in our organisation and we access it through our Office 365 for business license. Since recently some of our users receive the following notification requesting to authorize their credentials while working on the application.

When they hit the submit button, the whole dialog box freezes. Could you please help us to understand why this is happening and how to get rid of this authentication messages.

Thank you

Hi Ruth,

This issue may be related to Azure AD Seamless Single Sign-On, to solve this problem, you can try to add the following Azure AD URL to all or selected users' Intranet zone settings by using Group Policy in Active Directory:

https://autologon.microsoftazuread-sso.com

For more detailed steps, please kindly refer to this article: Azure Active Directory Seamless Single Sign-On: Quick start

Feel free to post back and tell us how it is going if still have any problems.

Best,

Shawn

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Hi Ruth,

We didn't hear from you yet, if you still need help, feel free to post back.

Best,

Shawn

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Hi Shawn,

I'm facing the same issue. Where else can I make the changes on from the local PC? I'm refraining from asking to make changes to policies from the IT.

Regards,

Kevin

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Hi Kevin,

Thanks for reaching us in community.

Typically, for such issue, is not possible to perform a fix in end user side. It's related to Azure Active Directory configurations, please kindly contact your admin for further help. Or you can involve your admin to the community, and post a new thread for your issue as well. So that we can make sure that you can get dedicated help from us.

Your understanding is highly appreciated.

Best,

Shawn

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Question Info

Last updated March 23, 2022 Views 2,045 Applies to: