Xbox record that command not recording

When i say "Xbox record that" and even when I try double tapping the home button and pressing x my Xbox doesn't record a clip it says Xbox record that at the top but the notification at the bottom never comes up and nothing shows up in upload.

In Settings, Preferences, is game recording and broadcasting enabled?

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Yes it is.

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I would try a hard reset by holding the Xbox logo on the front of the console for about 10 seconds until it powers off. Wait a few seconds and turn it on and try again.

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I wish it was that simple but it hasn't been working for mouths now and I don't have instant on mode on anyway. I was actually playing with it a bit today and I got 2 clips recorded after going and pressing the record button and the screenshot button a bunch of times. Screenshots don't work either

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The only way that I have found that someone else was able to fix this was with a  factory reset of the console. It may be caused by corruption of an update. They used the Offline System Update Diagnostic tool to accomplish this (support.xbox.com/.../offline-system-update-diagnostic-tool)

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Last updated August 18, 2021 Views 11 Applies to: