Recently my xbox live/windows live account was compromised. I alerted xbox live and everything was taken care of. I was told that once the investigation was completed I would be able to recover my account and restore my old gamertag. Fast forward a week, I am able to recover my account, but I am unable to get my old gamertag back. I talked to two separate "Supervisors" regarding this, I believe one was named Kenny and the other named Jan. Kenny informed me that someone had taken my old gamertag and there was nothing they could do. Jan told me it was impossible for anyone to change a gamertag and then immediately create an account with that name. I explained to her that Kenny told me exactly that happened, gave her my old gamertag and she proceeded to find that an account was created using that name.
I asked her to explain to me how that was possible. She did not know, I then asked if someone there knew because it was obviously possible, and she was unable to put me in contact with anyone. She directed me toward these forums. I am holding out zero hope that anyone could explain what happened let alone give me my gamertag back.
Microsoft has shown a complete lack of customer support regarding the issue, showed absolutely zero effort in trying to do all they could to get my online identity back to me. Whether or not it matters to them it is an identity I have held since 2002 and feel cheated that an exploit in their system allowed my window live ID to be compromised and that by no fault of my own my gaming identity was stolen and could not be returned.They can blatantly see who took it but refuse to allow me to have it back.
It is a slap in the face to someone who would be called a fanboy and someone who has bought their products religiously and verbally endorsed their brand.