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Sending Xbox for repair

My second Xbox has died :(Red ring, went through troubleshooting, not helping

 

No idea how, I hardly ever use it. Anyway its in warranty so am sorting out a repair. My printers busted so need to pick the option for them to send me the label. I was wondering do I need to get my own shipping box and what not or will they send it?

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Yeah you need to supply your own box AIDDAN.

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you will need to provide your own box, a plain one with no markings on it it, and package it really well so it doesnt get damaged on its journey. Remember not to send your HD with it, make a note of its serial number, you will probably get a refurb one back.....if you have a long time left on its warranty, force them to send yours back to you. Customer service will help in this

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Aah, ok thank.

Better find a box to ship it in then.

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Hi AIDDNAN!

Thanks for asking a really great question! I know it can be difficult sometimes when sending in any electronic device for servicing or repair, but no worries, we have got your back! If you've already set up the repair order from our site, then a label will be sent to you via email. You do need to get your own shipping box in order to send the console in for repair. Normally, the shipping instructions are sent along with the label email but you can also get shipping instructions, as well as packing instructions, from our support site.

Hope this helps!

Let us know how it works out!

Regards,
XBF Amber M
Microsoft Agent | Moderator
(๑•ᴗ•๑)♡
"Video games are bad for you? That's what they said about rock-n-roll." ~ Shigeru Miyamoto

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This post is 7 years old. I'm sure they worked it out. 

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Last updated August 18, 2021 Views 48 Applies to: