Ask a new question

Cannot connect to Network

Hey there,

I've been searching all over the internet to try find a solution to my issue. Since 2 days ago I've been unable to connect my Xbox 360 to my network. I'm trying to connect wireless using the built in wireless receiver.

Further info:

What Country/State/Province do you live in?
Victoria, Australia
Modem brand & model number:
Netcomm nb14wn
Network Connection Type:
Wireless
If Wireless, what type of encryption are you using?
PPPoE
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
internal (Xbox 360S) adapter
Things you have tried:
I've turned modem on and off, reset modem through modem interface, manually put in IP address on xbox, resetting xbox.
Is UPnP Enabled? Yes/no/Unknown:
Unknown
Is NAT Type Open?
Unknown
Any Error Codes you encounter:
It never gives me an error code, it just has a red cross through the connection area on the Xbox.
What type of internet do you have? Cable/DSL/T1/3G?
ADSL2+
Who is your ISP(Internet Service Provider)?
Dodo
After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen?
"Can't Connect to your wireless network. Make sure you're connecting to the correct wireless network. Your console is configured to connect to the Netcomm Network. Do you want to select a different wireless network?"

If somebody could help that would be great, I'm happy to provide more information that you need!

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

The first thing I would try is powering off your console and router for about 30 seconds, power the router up first and once you have an internet connection power up the Xbox. Test your network connection again.

If you still have the issue then I would try resetting the network settings on your Xbox. Note that when you do this you will probably need the password/security key  to connect to your router.

Instructions on how to reset your wired/wireless connection are here

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I've already done those steps you have suggested and its still not working :( Anymore advice?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Is the built in wireless on your console showing as working ok?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

What do you mean? How would I find that out? It shows that its picking up the network... just wont connect.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi

PPPoE isn't your wireless security, it will be WEP WPA or WPA2 which are you using?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I have to assume it is because you would have noticed when you reset the settings. Does your router/modem sign you into your ISP automatically?

I noticed you're using PPPoE encryption. Have you always used this encyption method to connect your Xbox to your network?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

ShadOwmanUK is the guru on networking I believe.

I was wondering about the PPPoE thing myself.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Sorry I think its: wpa-psk/wpa2-psk?

Does that sound right? PPPoE is my connection type or something...

And yes, my modem connects me to the internet automatically. My girlfriends laptop is connected to the network right now via wireless, my computer is connected via wired but my xbox just doesn't seem to want to connect.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Oh and while we are talking about PPPoE, if you have anything in those entries in the Xbox dash for PPPoE remove them they will cause it to fail if you don't need it (99.9% of people don't)

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I've not got anything in those entries.

I'll tell you what I've got in the Config Network in the Xbox.

Wireless mode: Not Connected

Network name: Netcomm

Network Type: Infrastructure

Wireless Security: WPA2

Ip Settings: Automatic

Ip Adress: 0.0.0.0

Subnet Mask: 0.0.0.0

Gateway: 0.0.0.0

DNS Settings: Automatic

Primary DNS Server: 0.0.0.0

Secondary DNS Server: 0.0.0.0

Additional Settings

PPPoE Settings

Username: Not Set

Password: Not Set

Service Name: Not Set

Advanced Settings

Host Name: Not Set

Alternative MAC Address: Not Set

Not sure if this helps

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info

Last updated August 18, 2021 Views 51 Applies to: