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2 accounts on 1 email

so i recently got my live account stolen. when it was taken from me i wasnt sure what happened i just knew that i wasnt logging in on my xbox. so i went to xbox.com and tried to log in to my live id and it said it was invalid. so i tried seeing what would happen if i made a new account with that email. so now i have a new account. i checked my email address and it showed that my original gamer tag's email was changed by the thief. so i then called xbox for a UA investigation. they finished the investigation and released my account back to me had me change my password. did that and with joy went to go recover my gamer tag. when the account was finished recovering it came up as my current gamer tag that im posting with. so  i call xbox back up and they say for me to change the email for my new gamer tag and i do that. but now my old gamer tag is not associated with my old email anymore. they said they checked the gamer tag and shows my old email linked to it but then they try and look up the email to see what gamer tag is associated with it and shows invalid live id. so now they cant manually change the email on there and they said to give it 48-72 hours, which i get its just really annoying, in which case if the problem doesnt resolve itself that someone will call me in about 72 hours. heres the kicker. they told me that its possible that because of this little mix up that my account might go back to investigations again. this is just gonna take forever. i just want to play. im sure its a tech thing thats gotta be handled by the system or manually by someone on the microsoft payroll but any ideas?? anyone else out there have the same issue?

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When your account was returned to you, it should still be under the WLID the "thief' switched it to. You need to log in with that WLID and then change it to a new WLID, preferably not the same one it used to be.

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Thanks I'll call them up and give that a try when I get home from work.

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i have the exact problem with my account it got put under investigation 3 days ago and when i went to xbox.com it gave me this account now im waiinig to see what happened right now im pissed i lost 70 arcade and about 50 themes and all my dlc licenese on my panick956 account

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If someone stole your account, they most likely changed the WLID. When you tried to use your old WLID (which is now not connected to a GT) it asked you to create one. After the investigation, they should have provided you information on how to log into your account.

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Well with my problem they said it's a unique problem. So they had to send it back up to the UA team to investigate more and possible give me a temp WLID. Been almost a month already. :-(

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I'm going to look into your account. Can you PM me the GT of the account that you were initially having issues with, along with any SR#s that were provided to you by phone support? Thanks!

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well no. cuz i cant give that info out.

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guess it really doesnt matter at this point but im not suppose to give that info out lol

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@SorestCreature7 - It's okay, we're official Microsoft Xbox Support agents as well, as denoted by our level below our Gamerpics saying "S." :) I believe Mister Gwyther was just wanting to look up the notes on your account, made by the phone agents. :) If you have any other doubts, you can check out our welcome post too. Look under "Who Can Help Me?" 

http://forums.xbox.com/xbox_forums/forum_faq/f/6/p/3058/19910.aspx#19910

Just to note, we will never ask you for your Windows LIVE ID or your password, so do not give that info to anyone? However, Gamertags and Service Request numbers are fine, and help us help you better. :) 

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I've had a similar thing happen with me.  About a week ago I tried to log into my account on xbox.com and instead of logging in, it created a brand new account for me So it looks like I have might have two accounts on one email address (I'm posting with an alternate account because I can't access the forums with either my original account or the newly generated account...they crash.

I'm not sure if my original account's email was swtiched or not, because today I received an email addressed to the original gamertag . My account is under investigation now, but it sucks it might take a while, because i've got two games preordered coming out soon and I won't be able to play them until I get my account back.

When I tried to recover my original gamer tag on my xbox, it just downloaded info for the new one.

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Last updated August 18, 2021 Views 58 Applies to: