Can't send email since yesterday - please help!

My friend had the same problem when updating to Windows 7

Hope the following helps, it worked for my friends

Open Outlook (this is for Outlook 2007, 2003 is similar)

1.     Go to TOOLS > Account Settings

2.     Double click ******@o2.co.uk                POP/SMTP

3.     Check that your details are correct

a.      Your Name                                      ****

b.     E-mail address                                             ****

c.      Account type                                   POP3

d.     Incoming server                                mail.o2.co.uk

e.      Outgoing mail server (SMTP)smtp.o2.co.uk

f.      Log on Information                           E-mail address                                             ****

g.     Password                                            ******

h.     Make sure to check                            Remember password

i.       Clear >Require logon Secure Password Authentication (SPA)

4.     Now click More Settings > E-mail Settings dialogue display

a.      In the General tab there should only be your o2 e-mail address in the top box, all other boxes should be empty.

5.     Now click on the Outgoing Server tab

a.      Check > My outgoing server (SMTP) requires Authentication

b.     Click the radio button

                                                             i.     Log on using

                                                           ii.     User Namethis should be your o2 username NOT your o2 e-mail address!

                                                         iii.     Passwordthis is the password o2 sent you to verify you are an o2 customer!

                                                         iv.     Check Remember my password

                                                           v.     This time CHECKRequire Secure Password Authentication box!

6.     Now click the Connection tab

a.      The only thing that should be highlighted is the radio button > Connect using my local area network (LAN)

b.     Click OK

7.     Click Next

8.     Click Finish

Try sending an e-mail! Hope it works.

Hi Trish58,

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