System is connected to a monitor, sound not working Windows 10.

Hi, Thanks for your reply, sorry for the delay, but Easter got in the way.

I tried your suggestions with the following results.

Automatic updates are installed ok, but I tried manual updates of which 2 were available. 1 installed ok. but the other didn't, giving me a message of:-Sound update. IDT-AUDIODEVICE-IDT HIGH DEFINITION aUDIO codec-error 0x800700ip

I then went to update audio devices.

I found 2

AMD HIGH DEFINITION AUDIO DEVICE updated, but IDT HIGH DEFINITION AUDIO CODEC said it couldn't be found.

I have also noticed that when I go to the sound system on the Control Panel the only connection showing is the hdmi 

connection to the tv. It's as if the monitor speakers are not installed or cannot be found.

Any suggestions?

Thanks MILKY888

Hi,

Thank you for the update.

• Are you referring to sound from TV or Windows itself?
• If you are referring to sound from TV, are you able to hear the sound from Windows after removing the connection from TV?

I suggest you to try the below methods and check if it helps.

Method 1: Run Audio troubleshooter.

Follow the below steps:

1. Type Troubleshooting in the Search area on the taskbar and select Troubleshooting.

2. Select Hardware and Sound.

3. Select Playing Audio under Sound and follow the on screen.

Method 2: Update Audio driver.

Follow the below steps.

       1) Press Windows key + X key when you are at desktop.

       2) Select Device Manager.

       3) Expand Sound video and games Controller.

       4) Right on the audio drivers and click on Update driver software.

For more information, refer to the below link:

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab03

Hope this helps.

Hi,

Do you get speakers included to  your monitor? if no, you need to connect your external speakers in order to get your sound back. If yes, you need to download your sound drivers from your laptop provider.

Bye for now

Hi Mohammed,

Thanks for keeping us updated on the above issue.

We appreciate your contribution in helping other community members resolve issue similar to the above post. Contributing resolution regarding any Windows related issue is always welcome in Microsoft Communities forum.

Thank you.

Still not working. Have asked the manufacturer (EMPREX) for help,but they don't seem interested. Remember this if you are thinking of buying EMPREX products. Am now going to see if I can find the original instalation instructions and perhaps uninstall the monitor and then reinstall from scratch.

Thanks to all who have tried to help.

Hi,

Thanks you for posting your reply and update.

Provide us with the below details for better clarity on the issue.

1. What is the make and model of the speaker?

2. Did you try re adding the speakers or the monitor?

Windows Update helps keep your computer up to date with the latest system updates and drivers. You can check Windows Update manually to help ensure you have the latest updates.

Steps:-

1. Hit Windows Key and Type Windows Updates

2. Click on Windows Updates

3. Click on Check for updates and install the latest windows updates.

Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.