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"Documents" folder multiplying in navigation pane

I have a problem where the Documents folder which you find under %username%/Documents by default multiplies in the navigation pane. The situation is that I moved the Documents folder to D:/OneDrive/Documents, so the folder is directly under OneDrive. At some point I noticed that the Documents folder showed up multiple times in the navigation pane and they kept coming one by one.

Searching on the web for this problem resulted in nothing but later I noticed that the folders start multiplying at the exact same time as when OneDrive starts Syncing or Checking files in this folder. What is weird is when I test this with the Pictures folder (which should be in the exact same situation) nothing happens so I wonder why it only happens to the Documents folder.
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Below in the example you can see the multiple "Documents" folders and they vanish when you reopen the window:
Video showing the problem https://youtu.be/zlPWJrujE1w

The number of "Documents" folders has been over 20 before, this just depends on how long you leave the window open.

And the properties of this folder:

I've tried to relocate the folder outside of OneDrive to put it back in later but this didn't help much, only when it synced all files I noticed that the folder didn't multiply but later when 80% was done syncing it started appearing again. Might it be caused by something in the Documents folder?
In the Event Viewer nothing related to OneDrive shows up so nothing to find there.

Hope someone has a idea on what might be causing this, thanks!

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Hi,

I suggest you to follow the steps given below and change your Microsoft Account to a Local Account and then change it back to Microsoft Account.

  • Type Settings on the search box present on the Taskbar, then click on Account.
  • On your account page, under the User name and User ID, you will be able to see “Disconnect” option.
  • Click on Disconnect and follow the on-line instructions.

 

Refer to these steps to convert Local User Account into Microsoft Account:

  • Type Settings on the search box present on the Taskbar, then click on Account.
  • Click on Connect to Microsoft Account and follow the online instructions.

Let us know the status of the issue, we will assist you further.

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Thanks for your answer.

I've done as you said but the problem didn't change.

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Hi,

Thank you for the update.

I suggest you to unlink and re-set up OneDrive on your Windows 10 computer check if it helps. In order to unlink you can follow the steps given below.

 

a) Right Click on OneDrive icon present in System Tray.

b) Click on Settings, under Settings Tab you will see Unlink option, click on it an.

c) Restart your computer and reset-up OneDrive.

 

Check the issue and get back to us with status.

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Hi,

When I restart the computer and reset-up OneDrive it takes OneDrive a long time to check all files and during this time the problem doesn't occur. But once it finished the first full rebuild and started checking again the problem immediatly appeared so it returned sad enough.


Like this:

Thanks for your help so far.

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You have any other ideas or things to try or is this gonna have to be solved via a Windows/OneDrive update?

At first it didn't bother me so much but once you start working in a folder and keep saving and testing a file it can get quite annoying, escpecially with 30 "Documents" folders in the navigation pane.

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I know this is a onedrive forum and question but I am experiencing the same behavior except with google drive. I moved my documents and pictures default folders to drive. Seems to happen at random when google drive is scanning or syncing. Usually closing file explorer/this pc and reopening it clears it up. BTW I'm using a local account.

So to me it seems like a Windows 10 issue.

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I see that's quite a discovery seems to be caused by any cloud software, I'll move this to Windows 10 -> Files, folders, & storage then... Or is there another topic better fit for this?

Hopefully somebody can help us with this problem.

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Well, today I also encountered that bug - but with my local documents (not shared anywhere). This is really annoying.

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Happened again today. Google drive was not indexing or syncing.  From the post above it appears that this is not related to cloud storage after all. Also I'm seeing the same removable device (memory card) twice.

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Glad I moved it here since it seems not to be related to sycning software. I hope we'll get a fix for this because it's quite annoying and weird as it only happens to the Documents folder.

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Last updated September 9, 2022 Views 6,508 Applies to: