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PayPal Error

Trying to purchase XBOX Live via PayPal but when Clicking 'Confirm Payment' I am getting this Error:

This action cannot be performed at this time. Please try again later. For more information, go to http://www.xbox.com/support.

I have Added my PayPal account and it's all working, it just not allow me to pay.

Any Thoughts?

Bump*

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Is this the message you get when purchasing on the console, or Xbox.com? If you haven't, try purchasing on the console, and post the full error message/code back here.

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Just tried from console, I get the following:

Can't retrieve information from XBOX Live.

Please try again later.

Status Code: 80190848

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That error code suggests an issue with your billing account. You should contact phone support (support.xbox.com/.../contact-us.aspx) to see if there is a hold on your account, or if your payment method information needs to be updated.

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I have rang there support team they are saying there is nothing wrong and that it might be a problem with PayPal, I then rang PayPal and they are saying there is no problem there end.

I'm Confused

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Can you confirm that all the billing information on your Xbox LIVE account (name, address, etc) matches that of your Paypal account?

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100% Yes. Checked over and over again.

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Hmm, this error code is normally associated with some kind of billing account issue, such as mismatched info. Have you tried to remove and re-add your Paypal account? Have you tried with any other payment methods?

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Yes I've removed it and re-added it about 6 times now. I've also tried adding my Credit Card [Capital One] but it keeps saying that the Card Number is Invalid so it not even let me do that :(

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Question Info

Last updated August 18, 2021 Views 21 Applies to: