I am having trouble watching netflix on my xbox one. Here are my issues:
- When I start a video, it takes a long time to load. The load percentage will often go up to +/-90% then drop back to 50%. This happens multiple times before the video actually plays.
- Sometimes, the load percentage will stop at 99% and the video will never play. (I've let it sit at 99% for up to 15 minutes just to see if it would eventually start).
- When videos do play, they pause to buffer every 3-5 minutes. This buffering lasts anywhere from 30 seconds to 5 minutes.
Of course, my internet connection would be the most likely culprit. Here is how I know the issue is not related to my internet connection:
- Xbox one registers internet connection as excellent.
- Chromecast and Xbox 360 plugged into the same tv and using same internet connection play netflix flawlessly.
- Other apps including FXNow and Xbox Video play video falwlessly
To troubleshoot console issues, I have tried all of the typical "fixes"
- Uninstall & re-install app
- Power cycle(s)
- Different HDMI cables (i know.. but trying everything)
In searching, I have seen others reporting similar problems watching netflix on the xbox one. In some cases, it has been suggested that the user contact netflix about the problem - so I did. I explained the problem to netflix just as above and was given
a set of canned troubleshooting steps that did not help. I was then told to contact the console manufacturer.
So what say ye Microsoft? The 8 year old console on the shelf can do it. The $35 google device can do it. Why can't my xbox one play netflix?
