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Cannot buy xbox live on xbox or website

Hi, 

 I have been advised by xbox support to ask about problems buying xbox live. I have an offer on at the moment for 12 months live for £26.50 and when I try to buy it I am asked to enter a payment method even though I have a card and paypal set up. So far with xbox support I have tried:

removing the account from the xbox and re-adding it

removing all payment methods and re-adding them

buying on the xbox and website


So far nothing works. After entering the payment details on the pop up message I am taken back to the beginning to add the payment method again in a cycle which never ends. They are calling back ina a day or two but think it may be something to do with the preview program so any help would be appreciated.


Thanks,

Brian

Hey there,


Sorry to hear about the issue. Are you getting a specific error code? Since our forums are public, the best route to take in regards to billing issues will be our phone or chat support team through our Contact Us page. Preview issues normally do not reflect when using Xbox.com, which is why we recommend reaching out again to get this sorted.


Hope this helps!

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Question Info

Last updated August 18, 2021 Views 9 Applies to: