I get "An unknown error has occurred.", when trying to delete messages
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Hi Paula1222,
To address your concern, I recommend reinstalling your Windows Live Mail. Before you do this, it would be best to
back-up your messages. Then, uninstall Live Mail from your computer using this Solution article.Before installing Windows Live Mail, kindly check the system requirements first. Then you can download Windows Live Mail through this link: Windows Live Mail 2011.
After downloading Windows Live Mail, kindly configure your Hotmail account in Windows Live Mail. To learn more on how to do this, kindly refer to this link: How to configure a Windows Live Hotmail account in Windows Live Mail.
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Mark,
I've successfully completed the steps you've recommended without success. I still receive the "An Unknown Error Has Occurred" message when attempting to delete or move emails to the Junk Folder. What else would you recommend?
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Hi Blue_Crew_88,
It is possible that there is corrupted file from your Windows Live Mail or your Windows might need an update.
As our initial troubleshooting step, I recommend you to update your Windows Operating System and then repair your Windows Live Mail. To repair your Windows Live Mail, here are the steps:
1. Click Start button (Circle button with a Windows logo it).
2. Click Control Panel.
3. Click Programs.
4. Click Programs and Features.
5. Search for Windows Live Essentials then double click it.
6. Click Repair all Windows Live programs.
After doing so, please remove/add your account again. For added information, please visit:
How do I add an account to Windows Live Mail?
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What an awesome idea. Dragged my messages into Drafts and deleted them from there.
Had just about given up on getting rid of them.
Thanks.............
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Last updated February 13, 2024 Views 6,639 Applies to: