Bluetooth Switch Grayed Out (Windows 8)
I'm having an issue with my bluetooth on a Windos 8 upgrade laptop. I'm using Intel's Centrino Advanced-N 6235 (driver version 15.5.6.48). The bluetooth switch in wireless settings is grayed out in the off position. It appears three bluetooth related services are running normally (Bluetooth OBEX Service, Bluetooth Device Monitor, Bluetooth Support Service). I've tried the following:
1. Installing OEM recommended drivers and software
2. Installing the most recent drivers and software from Intel
3. Running the hardware troubleshooter
4. Running the network troubleshooter
5. Uninstalling and reinstalling the network card from device manager
6. Uninstalling all bluetooth related software/drivers and letting Windows install drivers automatically
7. Uninstalling all wireless card/bluetooth software and letting Windows install drivers automatically
8. Installing Windows 7 drivers and software in compatibility mode
I really have absolutely no clue as to what else to try to get my bluetooth to work as it did in Windows 7.
Other information that may be helpful:
Laptop: Sager NP9170
OS: Windows 8 Pro
Network Card: Intel Centrino Advanced-N 6235 + Bluetooth
Attempted connections: phone, wireless headset
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Hi,
Thank you for posting your query in Microsoft Community.
From your issue description I understand that, Bluetooth option in wireless settings is grayed out. I really appreciate your technical expertise in performing many troubleshooting steps to fix the issue.
I can imagine the inconvenience this issue caused to you. Don’t worry; we will certainly help you.
Are you running 32-bit or 64-bit operating system?
Let’s follow these methods and check if it fixes the issue.
Method 1: Switch on the Bluetooth key and go to wireless settings, check if enables the Bluetooth options.
Method 2: Visit the manufacturer web site and install the Chipset Drivers for windows 8.
Refer to this link: http://www2.sagernotebook.com/pages/notebooks/download.cfm?ProductType=9170
Method 3: Install the correct drivers for your operating system.
If you are running 32-bit operating system, download and install 32-bit drivers. Similarly, if you are running 64-bit operating system, download and install 64-bit drivers.
To know, if your PC is running the 32-bit or 64-bit version of Windows, refer to the following steps:
Press Windows Key+ Pause Break key, it will open the basic information about computer window.
a. If "64-bit Operating System" is listed next to System type, you’re running the 64-bit version of Windows 8.
b. If "32-bit Operating System" is listed next to System type, you’re running the 32-bit version of Windows 8.
Download drivers from this link:
http://downloadcenter.intel.com/Detail_Desc.aspx?ProductID=3502&DwnldID=22383&lang=eng&iid=dc_rss
Hope this helps. If the issue persists or any Windows related queries or issues related to Windows Operating system, please get back to us. We are here to assist you.
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I have the same problem on ASUS R500A Series K55A laptop (Built-in Bluetooth™ V3.0).
Went through all steps the original poster went through except I am using these drivers:
Atheros Wireless Lan Driver and Application Version V10.0.0.77 (WLAN_Atheros_Win8_64_Z100077)
Atheros BlueTooth driver Version V8.0.0.214 (Bluetooth_Atheros_Win8_32_64_Z800214)
Unfortunately, your Method 1 cannot work since the problem is exactly that the switch is grayed out !
Very frustrating indeed !
Need help please,
Thanks !
Michel
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I have the same problem. I'm using a Sony SVS15118FXB running Win8 x64. The SVS15118FXB uses the Intel Advanced-N 6235 chip for wireless features, including Bluetooth. WiFi works fine. I loaded the latest Bluetooth drivers from Intel's Web site (BT_3.0.1304_e64.exe). I tried Sony support. Their position was to downgrade to Windows 7. REALLY?!
The Registry entries involved seem to be BthAvrcpTg, BthHFEnum, bthhfhid, BTHMODEM, BTHPORT, bthserv, and BTHSSecurityMgr. I believe the new driver can create entries it needs, but cannot delete or change entries if they already exist. Since deleting the old drivers does not seem to delete the Registry entries, the new driver cannot properly write the new Registry entries required. The three Bluetooth services needed are installed and running.
The hardware is obviously present and working properly. What does "Change PC Settings" look at to determine if the Bluetooth switch should be enabled? This should be an easy fix, if the information were provided. PLEASE HELP!
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Question Info
Last updated August 13, 2023 Views 25,118 Applies to: