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Computer running Windows 8.1 randomly stops responding with programs and toolbar and manual shutdown required. Mouse still moves

Hello,

Just recently my computer running Windows 8.1 has been constantly not responding and the only way to shut down to to manually hold down the power button. In the event viewer, these are the errors that show up.

Event ID 1008

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Perflib" Guid="{13B197BD-7CEE-4B4E-8DD0-59314CE374CE}" EventSourceName="Perflib" />
  <EventID Qualifiers="49152">1008</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2014-08-15T21:03:49.000000000Z" />
  <EventRecordID>13368</EventRecordID>
  <Correlation />
  <Execution ProcessID="0" ThreadID="0" />
  <Channel>Application</Channel>
  <Computer>Mark-PC</Computer>
  <Security />
  </System>
- <UserData>
- <EventXML xmlns="Perflib">
  <param1>WmiApRpl</param1>
  <param2>C:\Windows\system32\wbem\wmiaprpl.dll</param2>
  <binaryDataSize>4</binaryDataSize>
  <binaryData>15000000</binaryData>
  </EventXML>
  </UserData>

 </Event>

Event ID 1023

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Perflib" Guid="{13B197BD-7CEE-4B4E-8DD0-59314CE374CE}" EventSourceName="Perflib" />
  <EventID Qualifiers="49152">1023</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2014-08-15T21:03:49.000000000Z" />
  <EventRecordID>13366</EventRecordID>
  <Correlation />
  <Execution ProcessID="0" ThreadID="0" />
  <Channel>Application</Channel>
  <Computer>Mark-PC</Computer>
  <Security />
  </System>
- <UserData>
- <EventXML xmlns="Perflib">
  <param1>rdyboost</param1>
  <binaryDataSize>4</binaryDataSize>
  <binaryData>7E000000</binaryData>
  </EventXML>
  </UserData>

 </Event>

Event ID 2004

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-PerfNet" Guid="{CAB2B8A5-49B9-4EEC-B1B0-FAC21DA05A3B}" EventSourceName="PerfNet" />
  <EventID Qualifiers="49152">2004</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2014-08-15T21:03:49.000000000Z" />
  <EventRecordID>13365</EventRecordID>
  <Correlation />
  <Execution ProcessID="0" ThreadID="0" />
  <Channel>Application</Channel>
  <Computer>Mark-PC</Computer>
  <Security />
  </System>
- <EventData>
  <Binary>220000C0</Binary>
  </EventData>
  </Event>

It is also worth noting that there are multiple Event 1008 errors, all with different DLL files.

Help would be appreciated!

Answer
Answer

Hello Mark,

 

Thank you for posting your query on Microsoft Community Forum.

 

I would appreciate if you can provide us the following information to help us understand the issue better.

  1. Have you made any recent changes (Hardware or Software) on your computer?
  2. Is this Computer connected to a Domain network?

 

I would suggest you to boot the computer in safe mode and then check the status. For booting your computer in Safe mode you may refer to the steps provided in the following link.

 

Windows Startup Settings (including safe mode)

 

If your computer works fine in safe mode, I would suggest you to perform clean boot.

 

Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

Refer to the link to perform clean boot.

 

How to perform a clean boot in Windows

http://support.microsoft.com/kb/929135/en-us

 

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

 

Now for the event ID which you are getting you may refer to the links provided below. Try the suggestion provided under resolution column and check if it helps.

Event ID 1008:

 

Event ID 1023

 

Event ID 2004

 

Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.

 

Thank you.

Ramesh Kumar.

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Question Info

Last updated December 21, 2018 Views 1,278 Applies to: