Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.
Do you receive any error message?
This could be a compatibility issue. I suggest you to install the game in a compatibility mode and check if this helps.
Compatibility mode runs the program using settings from a previous version of Windows.
Follow these steps to install the drivers in compatibility mode and check if that helps.
a. Download the driver from the manufacturer’s website.
b. Right-click on the driver setup file and click on ‘properties’.
c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation.
d. Once this is done, restart the computer and check if the issue persists.