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Surface Headphones headband snapped

My surface headphones have been going great for about 1 year now, when all of a sudden the plastic band on top snapped without any warning or signs or previous issue.

My headphones are still within their warranty period and were purchased from the Microsoft Online Store. When trying to lodge an online service request, the only option applicable is physical damage, which this does not count as it's a known issue and was being covered under warranty in Microsoft Retails stores.

Can someone from support assist with processing a claim under warranty.

Hi, MrMarc101!

Thanks for reaching out to Microsoft Community. We are sorry to learn about the condition of the headband of your Surface Headphones. Thanks for taking the time to let us know about this.

Kindly get in touch with a Microsoft Surface Advocate to see options on this. Please visit this page https://support.microsoft.com/contactus/ to contact Microsoft Support. If you are outside the US, you can check this https://support.microsoft.com/help/4051701/ page that has the Global Customer service phone numbers for Microsoft.

If this answers your question, please let our Community know by marking this post as an answer. Otherwise, don't hesitate to respond to this thread if there’s anything else that needs to be addressed. 

Kind regards,

Janette_Z

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Last updated April 7, 2023 Views 1,917 Applies to: