Hi All,
Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at
UPDATE: Check FlickerGate.com for videos of the problem and to submit your own.
I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:
1. A video being played in browser
2. If I keep the touch screen busy by either taping it or keeping a finger on it
3. If I use the touchpad
4. If keyboard is used for typing
This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there.
My previous support ticket numbers are:
***deleted personally identifiable information***
***deleted personally identifiable information***
Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.
Kind Regards,
Abbas
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