i just check my bank account right now and two payments for microsoft points were charged, and i haven't even bought anything what should i do?
May 10, 2024
SwordofWhedon - Smwutches - StuartATrueRed - [EX] - KindGryphon ✅
April 9, 2024
Click here to learn more 💡
January 12, 2024
i just check my bank account right now and two payments for microsoft points were charged, and i haven't even bought anything what should i do?
Reported content has been submitted
* Please try a lower page number.
* Please enter only numbers.
Call support
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
already did and no help there only the machine answered
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
click us and change to the rejoin that you live in
click support
click contact us
that will show the business hours of xbox live
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Phone assistance is available:
•9:00 A.M. to 1:00 A.M. Eastern Time
•6:00 A.M. to 10:00 P.M. Pacific Time
Phone numbers
•Toll free: (800) 4MY-XBOX or (800) 469-9269
•Direct dial: (425) 635-7180
•Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102
This happened to me at 2AM today as well. Someone got on my account and purchased 6000 microsoft points. Customer Support and my Credit Card company fixed it all up for me but I think something went awry with Xbox live or windows live security last night.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Look this is weird too..
because , for each 500 points they got 1 euro from my account? what is that? taxes? LOL., Because it that is taxes, why it is not described on the billing.microsoft???? because im aware my BANK does not tax me for using the credit card!
And since is not on billing microsoft, i have the right to ask my bank to cancel that payments, because its not listed, and that is again, a fraud.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
The same thing has happened to me.
I have had two transactions from my bank both for 5000 M/points, costing me £85.
These were used to purchase game add ons for FIFA 11 a game which I do not have.
I have deleted my card details from my account and cancelled my bank cards just in case.
I have to wait until the morning to contact MS as it is 22:45 here and phonelines are closed.
Looks like its Xboxes turn after PSN.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
@miguelqueiroz your bank will explain it
but no need to cancel
1dollar charges are validation charges to check your creditcard if yoiu entered creditcard info or renewal
those get refunded but they do show up on your billing statemnent on billing.microsoft.com
also is thius the only account you got creditcard on?
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
On billing microsoft it just has the points value i paid, no plus charges..
the bank shows pending money charges, but still pending.. no changes so far..
And this card is just for Xbox? yes. I create virtual cards for each service i use .. so i control where the money goes .
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
no no
this card for 1 account or multiple
if you are seeing point values at purchase history here then its should show at billing.microsoft.com
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Just happened to me too. I had 2 charges on my account for points (6000 points and 4000 points) i called them and they reviewed my account and sent it to billing. I got the call from billing saying they would refund the charges and i've been waiting since, been about 3 days.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.