What Country/State/Province do you live in? United States, New York
Modem brand & model number: SURFboard, SB5120.
Router brand & model number: Belkin, model number is either:
F5D7230-4, or BEL14CGX, I am unsure which is the model number.
Network Connection Type: Wireless/Wired: Wireless
If Wireless, what type of encryption are you using? WEP
Things you have tried: Restarting both my Modem/Router, and my Xbox 360, trying to make a Static IP, everything on the troubleshooting page, plus trying a second Xbox 360 (Slim).
Is UPnP Enabled? Yes/no/Unknown: Enabled.
Is NAT Type Open? As far as I know.
Any Error Codes you encounter: This is the Error Status that I got when I pressed 'Y' after testing the connection, if it helps:
W: 0000 - 0021
X: 4000 - 1001
Y: 0000 - 0000
Z: 0000 - 0000
ID: FFFF - FFFF
What type of internet do you have? Cable/DSL/T1/3G? Cable
Who is your ISP(Internet Service Provider)? Roadrunner
When you run "Test Xbox LIVE connection" what is the exact message shown on screen? "There's a problem with your connection. Select More Info for a description of the problem and how you can fix it." Upon clicking "More Info":
"Can't obtain an IP address from your router or modem.
Your wireless network is secured with a WEP key or WPA passphrase. Your console may be using the wrong one.
On your PC, go to your router configuration webpage and write down your wireless network's WEP key or WPA passphrase.
You can find help about WEP and WPA at www.xbox.com/networkhelp.
In the list of available networks, press Y to disconnect, then select your wireless network again and set it up using the correct key or passphrase. Do you want to set up your network again?"
Thanks.