Can't Turn Off Auto-Renewal!

So I phoned up the support helpline to turn off my auto-renewing XBL and was told to turn it off through Xbox.com, but everytime I click no and 'Submit' I get an error message below saying it's not working.. any ideas guys?

You will need to phone Xbox Support to that they can turn of automatic renewal as since the update on xbox.com, you cannot turn it off yourself.

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Last updated August 18, 2021 Views 4 Applies to: