Original Title: What the **** is wrong with this Company?!?
Several days ago I installed Office Professional Plus 2013 and right after that Windows 10. Ever since whenever I log in a window opens which says "Another instance is running Configuration System failed to initialize" and the window has an "OK" button. After I press the "OK" button I am logged in but within seconds a blacked-out window opens and within 2 - 3 seconds closes up again. It does this every 20 - 30 seconds or so ALL THE TIME. Over the last several days I have wasted about 5 hours of my life in front of my computer waiting and waiting and waiting for a "Live Support" Tech to help me. I spoke to one "Live Chat" Tech who after asking me more than a dozen questions about my "issue" he then sent me a link to talk to another Tech who would help me! Really? Why the **** was I talking to this knuckle-head then if he couldn't help me? But, the Tech gave me a Ticket # I could give to the other Tech who would be waiting patiently for me when a clicked on the link. The Ticket # would allow the new Tech to view my previous conversation allowing that Tech to get right in and fix the problem for me. Kind of. Nobody was waiting patiently for me after I clicked on the link... In fact for 30 some minutes no body even acknowledged that I even existed. So back to the drawing board and waiting, waiting, waiting for some **** to answer me on Live Chat. This morning I gave the website my Phone Number so a Tech could call me -- A message window popped up and said it would only be 317 minutes for someone to get back to me, Ok. 7 1/2 hours later I get a phone call from an automated system which said all I needed to do was hang on and a Tech would get right with me, Ok. 30 minutes later still no Tech - so I tried the Live Chat again and immediately a Tech popped up and was ready to help me out. I gave her the Ticket # from Day 1 of this fiasco and after a few minutes she said that number did not help her locate my file and wanted me to give her another # - - well Sparky there was no other number for me to give her and so here I go re-explaining the issue. After a number of questions she finally sent me a link and told me to go there and re-install Windows 10. She sent me another link to contact her, if needed, after I re-installed. I hit the link several times and each time it said there was a problem and I should shut down the computer and try the re-install again. Yeah, No - didn't work. So I took the link which she said would get me right back to her and guess what?!??? It went right back to the main "Live Chat" request page and told me that all the Campers were way too busy to talk to me right now but damn if I had a couple of hours I could possibly talk to somebody - maybe - sort of... What the ****?!? I thought Microsoft was a professional business not a bunch of incompetents who actually could be replaced by spider monkeys. I am in no way shape or form a tech dude. I don't need some of idiotic complicated directions about going here and changing this and massaging that and deleting this and inputting that...
I NEED SOMEBODY AT MS TO FIX THE DAMN PROGRAM THAT IS SCREWING UP MY COMPUTER! IS THAT REALLY SO DIFFICULT???
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