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Unable to use Microsoft Account balance

I just converted my microsoft points to the new microsoft account and purchased an item for my Xbox 360 through the online store on my PC. Afterwards I noticed that I was charged the full amount entirely on my credit card, and none of my account balance was used. When I confirmed the purchase there was no option to specify whether to use my balance, so I assumed it would do so automatically and only charge my credit card with the remainder of the price. Instead, it completely ignored my balance and charged everything to my card, and it still shows the same account balance in my account info as it did before my purchase. There was no indication given that my purchase could not use the account balance, and nothing in the support info on Xbox.com says that I can't use my account balance for this purchase. So why wasn't it used? I don't want to be charged the full amount for this if I have an existing prepaid balance available to use. Thanks in advance.

The website has not been updated to work with the new currency system yet. You have to make the purchase on the console in order to use your balance. When you make a purchase on the console it will list your Microsoft account as one of the payment options.

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Yeah...but it WORKS on the Xbox One Store...

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I'm glad someone on here was able to answer this question. I talked to Microsoft support and they just told me to clear my cache and restart the browser... They shouldn't have switched to the new currency if they couldn't support it yet.

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This is absolutely ridiculous! I'm having the same problem - I'm away from home for the next week and now that they finally have a few things that interest me in the xmas sales, I can't buy them using my account balance. This means that I won't be able to buy a single item during the sale period. Well done Microsoft!!!

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I have the same problem :|

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I had the same problem. I would like a refund on my credit card and use my Microsoft Account balance instead.

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did you ever get that refund? , the same thing happened to me and Im not too pleased at the moment.

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Same happened to me. Still can't download it even though I should have enough...

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Hey there W34KN35S and DropkickDrew447!

Please go ahead and create a new thread if you haven't already.  This way we can provide support specifically tailored to you.  Be sure to include the details of the issue as well as any troubleshooting steps that you tried.  Thanks in advance!

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Last updated February 28, 2024 Views 2,051 Applies to: