I'm confused because I can't add prepaid codes, I can't use credit cards and I can't use paypal.
May 10, 2024
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January 12, 2024
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Is my account payment banned or do I need to pay for something?
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If you owe Microsoft money, it will say so there. But, what errors are you getting when you try to pay?
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It doesn't say anything at billing.microsoft.com
When I try to redeem MSP: An error has occurred during the transaction. Please try again later.
When I try to add with a credit card: This action cannot be performed at this time. Please try again later. For more information, go to http://www.xbox.com/support.
When I try to add with paypal: We cannot complete your request now, please try again later.
Message 40001
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I'd try buying the points here on xbox.com and see if that works.
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You have quite a few MSP-only items in your history, when did it stop working? Just today? Has anything changed recently (moved, new card, new xbox. etc?)
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Thats what I mean when I try on here with paypal and credit cards. It stopped working around a month ago I just didn't worry about it.
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https://billing.microsoft.com indicates no money owed, so you don't have a billing suspension.
It doesn't work at Xbox.com either, so it isn't your console.
Prepaid cards don't work, so it isn't your payment options.
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All I can say now is try calling support about the issue. I've been through every common issue besides region, and It doesn't sound like you moved between nations lately.
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I havn't :/ I'll call tommorrow.
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Question Info
Last updated August 19, 2021 Views 34 Applies to: