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dka00 gamertag account under Investigation for more than 41 days, please help

My issues go even further back than 41 days. Here it is in a nutshell. On May 2nd I've received an email alert from Paypal that two separate charges of $53 each were made on my account. When I called it in I was told that the charges were made to purchase Xbox live products. When I got home at night I tried to get in to my Xbox live account but I was not able to, so I called 4myxbxox support ant the level 1 support tech was able to get me back in, and it was only then that I've noticed that my existing MS live points were gone. The tech told me that he was going to lock my account and begin the investigation, but this didn't happen. After few weeks, on May 21st to be exact, I received a call from MS and they were advising me that if I wanted my points back I had to resubmit the claim for unauthorized access to my account. So here I am after 41 days that my account has been locked and my points stolen more that 60 days ago I still don't know what the hell is going on. Please let me know when can I aspect my account (dka00) to be released. The hotmail account associated with the gamertag is locked too. Please let me know.... P.S. I did get my money back, at least that was accomplished!!! 

Alright, call support, (1800-4My-Xbox), they may have forgotten about the investigation, hence the phone support in my opinion is terrible. That's just my opinion, but call them to see if they remembered or not. It also may be a long investigation. Usually it only takes about 30 days or less though.

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I failed to mention that I am calling the tech support every three to four days, and the answer I am getting is the same every time "The investigation is still going on"  and that someone will contact me soon, needless to say none has contacted me thus far. As you can see I am out of options and don't know what else to do.

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Hmm, I say wait a little longer hence it may be a busy season for them, so just wait around another 10 days and see what they say. If they said that then, they didn't forget about investigating your account hence they are doing it as we speak.

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Thank you for the word of encouragement. :)

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Last updated March 23, 2022 Views 11 Applies to: