error 80070402 for deleting user account

Hi DxSmith,

It’s unfortunate that you are getting an error “could not complete the operation due to error 80070402” while trying to delete user account on the computer.

Please be assured that I will do my best to help you fix the issue.

- Were there any recent changes made on the computer prior to the issue?

Let’s follow these methods and check if it helps.

Method 1: Test the issue in Safe mode.

Boot the computer into safe mode and try to delete the account and check.

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true

Note: If you delete the user account then you will lose the data saved by those user accounts. You may backup the data if don’t want to lose the data.

Method 2: You need administrator privilege to delete the other user accounts from the computer.

To delete a user account

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/lsm_delete_user.mspx?mfr=true

To delete a user profile

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/sysdm_userprofile_delete.mspx?mfr=true

I would suggest you may refer the suggestions provided by Marilyn O on June 28, 2012 and check if it helps.

http://answers.microsoft.com/en-us/windows/forum/windows_xp-security/unable-to-delete-xp-user-account/c9a66594-5440-48dd-9235-a25f159526dd

Registry disclaimer

To do so: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

Hope it helps! If anything in my post is unclear or you have further questions, do not hesitate to let us know. It is our pleasure to be of assistance.

Thank you.