Blue Screen: PAGE_FAULT_IN_NONPAGED_AREA

Hi,

To see how to use BlueScreenView and MyEventViewer to troubleshoot Bluescreens see the methods
indicated in this thread - top 3 answers.

http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

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References to Vista also apply to Windows 7.

Have you added any hardware lately? Have you updated any driver just before these started? (Check
Control Panel - Windows Updates to see if any drivers were updated there about the time this started)
Main likely culprits are Video driver, other major drivers, memory, and antivirus/antispyware/security
products could be at fault as well as drive issues.

Use the troubleshooter below and refer to the next message for drivers and memory when you get to
those sections and then return back to the troubleshooter as needed.


BCCode: 50     0x00000050

Cause

The BCCode 50 usually occurs after the installation of faulty hardware or in the event of failure of installed
hardware (usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM).

Another common cause is the installation of a faulty system service.

Antivirus software can also trigger this error, as can a corrupted NTFS volume.

Resolving the Problem

Resolving a faulty hardware problem: If hardware has been added to the system recently, remove it to see
if the error recurs. If existing hardware has failed, remove or replace the faulty component. You should run
hardware diagnostics supplied by the system manufacturer. For details on these procedures, see the owner's
manual for your computer.

Resolving a faulty system service problem: Disable the service and confirm that this resolves the error. If so,
contact the manufacturer of the system service about a possible update. If the error occurs during system
startup, restart your computer, and press F8 at the character-mode menu that displays the operating system
choices. At the resulting Windows Advanced Options menu, choose theLast Known Good Configuration
option. This option is most effective when only one driver or service is added at a time.

Resolving an antivirus software problem: Disable the program and confirm that this resolves the error. If it
does, contact the manufacturer of the program about a possible update.

Resolving a corrupted NTFS volume problem: Run Chkdsk /f /r to detect and repair disk errors. You must
restart the system before the disk scan begins on a system partition. If the hard disk is SCSI, check for
problems between the SCSI controller and the disk.

Finally, check the System Log in Event Viewer for additional error messages that might help pinpoint the
device or driver that is causing the error. Disabling memory caching of the BIOS might also resolve it.

BCCode: 50      0x00000050  <-- read this
http://www.faultwire.com/solutions-fatal_error/PAGE-FAULT-IN-NONPAGED-AREA-0x00000050-*1095.html?order=votes

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Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.
http://www.nirsoft.net/utils/my_event_viewer.html

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Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table - Free
http://www.nirsoft.net/utils/blue_screen_view.html


Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html

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Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log (and Windows 7)
http://support.microsoft.com/kb/928228

The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

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Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above
is preferred to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

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How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

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In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

How to Do a Repair Install to Fix Windows 7
http://www.sevenforums.com/tutorials/3413-repair-install.html

Hope this helps.

---

Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

Hi,

References to Vista also apply to Windows 7.

This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above
is preferred to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows
Updates, this leaves Windows Updates ON however it will not install drivers which will usually
be older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it)
and then go look for new ones manually if you wish.

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

==========================================

Memory tests do not catch all errors such as mismatched memory (possible even for sticks
that appear to be identical) and when faster memory is placed in system behind slower memory.
So it is best to also swap sticks in and out to check for those even if all memory tests fail to show
a problem.

To test RAM check here - let it run 4+ hours or so.
www.memtest.org

For the Windows Memory Diagnostic Tool.

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -
RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic
Tool
http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7
http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool
http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/

Hope this helps.

---

Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

 

Analysis Summary   Type Description Recommendation   Warning DebugDiag failed to locate the PEB (Process Environment Block) in 081710-23493-01.dmp, and as a result, debug analysis for this dump may be incomplete or inaccurate. It is recommended that you get another dump of the target process when the issue occurs to ensure accurate data is reported   Warning An Operating System newer than Windows Vista has been detected. At the time this script was written it was only tested on Operating Systems versions of Windows Vista and prior. Analysis results for081710-23493-01.dmp may be inaccurate or incomplete. It is recommended that you verify whether there is a newer version of Debug Diagnostics available or a more compatible version of this analysis script.

Analysis Details         Your browser settings are currently prohibiting this report's scripts from running. This is preventing some features of this analysis report from displaying properly. To enable scripts to run, right-click the security warning above and choose "Allow Blocked Content..." or enable the "Allow active content to run in files on My Computer*" setting on the Advanced tab of your "Internet Options" dialog to avoid being prompted in the future Table Of Contents 081710-23493-01.dmp    Top 5 threads by CPU time    Thread report Report for 081710-23493-01.dmp     Report for 081710-23493-01.dmp Type of Analysis Performed   Hang Analysis Machine Name    Operating System   Unexpected Number Of Processors    Process ID   1369976 Process Image   ntkrnlmp.exe System Up-Time   00:54:28 Process Up-Time   00:00:00   Top 5 Threads by CPU time Note - Times include both user mode and kernel mode for each thread Extended thread information (including thread CPU times) is unavailable in this dump Script Summary   Script Name Status Error Code Error Source Error Description Source Line CrashHangAnalysis.asp Failed 0x80010105     Line10099, Column 3

 

 

 

That is one of the report Microsoft Debug Diagnostics Tool gave me.  The other two files it gave me, when copied into Word, one of the is a 27 page file and the other is 66 pages that I copied form an .xml file.

Hi,

Old script for Vista and not Windows 7 so no usefull information. Download and use BlueScreenView
which is very simple. Just run it and it does the reading automagically and needs no command
parameters.

See the troubleshooter link to see how to read and paste in the results here as needed.

Sometimes the Bug_Check only points to general possibilites so check the CAUSE listed above and
check the FaultWire link.

ntkrnlmp.exe is part of Windows 7 and was driven to fault by something else, either
hardware or software, or a combination.

Hope this helps.

---

Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

I am not running a program on this system that I have not heard of

Hi,

Even programs that you are familiar with can cause issues. Especially true of those that
 "Update" and operate at a low level in the OS.

We need the info from BlueScreenView or some tool that can properly read the minidump.
The script you used was old and did not provide any usefull information, if there was any.

Those programs are very well known, very small, and easy to use while being free.

I have recommended them 100's if not 1,000's of times. An MVP would not steer you to 
any questionable programs without warning and none apply to those.


Here is a Google on BlueScreenView
http://www.google.com/#hl=en&source=hp&q=bluescreenview&aq=f&aqi=g10&aql=&oq=&gs_rfai=CKWDHeVtrTJOqDofAyQTf-6ULAAAAqgQFT9DfxO0&pbx=1&fp=d8eaed151b6dae97

Here is a Google of BlueScreenView being recommended on this site many many times.

http://www.google.com/search?hl=en&q=site%3Asocial.answers.microsoft.com+BlueScreenView&aq=f&aqi=&aql=&oq=&gs_rfai

We really need the Bug_Check and those are the easiest to use by far.

Hope this helps.

---

Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

Find out the root cause of the problem and follow these steps to solve the problem:
    *  Disconnect or remove the newly installed hardware if any
    *  Run system diagnostics to find the troubled module
    *   Run Driver Rollback if required
    * Disable the buggy service if any and check for the possible updates
    * Use ' Last Known Good Configuration' option to restore the system to last good working state
    *  Disable or remove anti virus software
    * Start the Windows 7 computer in safe mode and swap the GPU
    * ,Run chkdsk /f /r command to examine and repair the corrupted partition. Also, check for the controller, device driver, and BIOS memory caching like issues.
In case the system remains unbootable and data inaccessible because of Error 0×50, you can opt for a Windows Partition Recovery utility to recover lost data. The applications are most suitable to use when backup is not available. Windows Data Recovery software are disk scanning based products designed to extract lost and inaccessible data. The tools can be used in even cases like partition corruption, formatting or deletion. These utilities are safe to use and easy to operate.

Find out the root cause of the problem and follow these steps to solve the problem:
    *  Disconnect or remove the newly installed hardware if any
    *  Run system diagnostics to find the troubled module
    *   Run Driver Rollback if required
    * Disable the buggy service if any and check for the possible updates
    * Use ' Last Known Good Configuration' option to restore the system to last good working state
    *  Disable or remove anti virus software
    * Start the Windows 7 computer in safe mode and swap the GPU
    * ,Run chkdsk /f /r command to examine and repair the corrupted partition. Also, check for the controller, device driver, and BIOS memory caching like issues.
In case the system remains unbootable and data inaccessible because of Error 0×50, you can opt for a Windows Partition Recovery utility to recover lost data. The applications are most suitable to use when backup is not available. Windows Data Recovery software are disk scanning based products designed to extract lost and inaccessible data. The tools can be used in even cases like partition corruption, formatting or deletion. These utilities are safe to use and easy to operate.

That is a partial copy and paste from this page. Only using part of it removes the effectiveness
it "might" have had in the solutions to these problems.

Resolving Windows 7 'Page_Fault_In_Nonpaged_Area' Error
http://www.articlealley.com/article_1350991_11.html

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Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

Please zip and upload the dmp files from the folder C:\Windows\Minidump to your Skydrive [1] (copy the dmp files first to your desktop, if you can't upload them) and post a link here, so that I can look at the dumps.

André

[1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

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"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/