Hi DrBlink, I am Rob, an independent and a 14 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.
We need the actual DMP files to analyze since we might be able to glean more information from them.
Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/t...
Look in C:\Windows for memory.dmp and in C:\Windows\minidump for xxxxxxxxx.dmp files.
We can analyze the minidumps if you make them available from the
OneDrive or other file sharing sites (such as MediaFire). If you have
problems uploading the minidumps copy them to the Desktop or the
Documents folder and upload them from there.
One-Drive - Share files and folders and change permissions
http://windows.microsoft.com/en-us/onedrive/sha...
Upload photos and files
http://windows.microsoft.com/en-us/onedrive/add...
Zip or upload the contents of C:\Windows\minidump
Use OneDrive to upload collected files
http://social.technet.microsoft.com/Forums/en-U...
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This "could" be a power supply problem though it is not the most common cause.
9f is likely a driver issue. Antivirus/antispyware/security programs can also cause these issues.
Have you added devices lately or updated drivers - be sure to check in Windows
Updates to see if a driver was updated prior to this occurring. This could also be caused by a loose card or cable and even a weak power supply.
That error means a driver is not handling the power state properly. Check Right
Click Start Button - Device Manager to be sure major drivers are not shut off
during sleep - double click Display Adapter - NIC and WIFI - Sound and others -
Power Management tab - uncheck Allow computer to turn off the power. Maybe only
one has an issue.
(Use RUN instead of Start - Search as used on Vista or Windows 7)
WINKEY + X - RUN - type in MSCONFIG.exe
General Tab - check Diagnostic Start - APPLY / OK - REBOOT
Try it now. If it still blue screens think Video Driver. If not think NIC, Wifi,
Sound, or.....(and it still could be video interacting with something else).
See the troubleshooter link above for my generic driver update methods.
BCCode: 9F 0x0000009F <-- read this link
http://www.faultwire.com/solutions-fatal_error/...*1167.html?order=date OR click here -->
https://tinyurl.com/yxzw4yug
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This is my generic how to for proper driver updates :
This utility makes it easy to see which versions are loaded: Run DriverView -
set VIEW to Hide Microsoft drivers - update those without Dump in their names. (also update the BIOS and low-level chipset drivers)
DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html
For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Right Click the Start Button- Device Manager - Display Adapter -
write down the make and complete model of your video adapter - double click - Driver's tab - write down the version info. Now click Update Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack.
Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and
Keyboard if 3rd party with their own software and drivers and any other
major device drivers you have.
Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's site while there.)
Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -
REBOOT After each installation.
Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers rollback before the
latest is installed (sound drivers particularly do this) so install a driver - reboot
- check to be sure it is installed and repeat as needed.
Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER
– Check manually by model.
Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht...
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After doing ALL the updates you can, and if the issue continues, then run
Driver Verifier. (Remember to use the Windows 8/8.1 methods posted at the
top of the original reply above.)
Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617
How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10
are essentially the same).
http://www.winvistaclub.com/t79.html
Using Driver Verifier
https://msdn.microsoft.com/en-us/library/window...
WINKEY + X - RUN - type in -> verifier /reset hit enter to disable
If Driver Verifier creates a minidump upload it and post the link here so we
can analyze it.
Here to help,
Rob
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