See this article for instructions how you can fix it:
https://www.howtogeek.com/261076/how-to-fix-the...
If that does not work...
A third party Shell extension might be causing this...
Download Shell Extensions Manager by NirSoft.
http://www.nirsoft.net/utils/shexview.html
Launch shexview.exe
Run taskmgr.exe (Task Manager) and kill all explorer processes (in the "Details" tab).
Disable all extensions in Shell Extensions Manager (select them and choose "Disable selected items").
Run explorer.exe from Task Manager > File > Run new task.
Check if the behavior is fixed. If it is, then continue, otherwise, reenable all extensions previously disabled and continue looking for an alternative solution as this one will not help you.
Enable some extensions starting with those you think are unlikely to cause an issue (in my case it was a "Context menu" extension from Boxifier), and repeat steps 3-6 until you have found the culprit.
When the culprit is found, just leave it disabled and the issue should be solved
Source:
https://superuser.com/questions/958217/cant-ope...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
