Windows 10 version 1607: Problems connecting to the Internet

We are looking into reports that some customers are experiencing difficulty connecting to the Internet.  We recommend customers restart their PCs, and if needed, visit Fix network connection issues in Windows 10.  To restart, select the Start button from the taskbar, click the Power button and choose Restart (not Shut down).

Update (12/13/16):

KB3206632 was released to resolve this issue. Customers should first take the steps above if they are unable to connect to the Internet, and then install the update. You can manually check for updates by clicking Settings, Update& Security, Windows Update and click Check for Updates. Click the Update History button to verify it if has already been installed. For most others, KB3206632 will be installed automatically. Visit the Windows Update FAQ for more information on keeping your PC up to date.

 

Note: This issue is limited to PCs running Windows 10 version 1607 that have not been restarted recently, and with network adapters unexpectedly showing an IP address in the 169.x.x.x range.

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Last updated May 11, 2024 Views 240,760 Applies to: