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May 10, 2024
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KB2919355 update fail - Error 80073712
I try use command
cmd (Admin)
1. sfc /scannow
2. DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth
3. Run the Windows Update Troubleshooter
4. Download file KB2919355 and try install Error 80073712
CBD log
2014-04-10 17:22:47, Info CSI 000006d5 Regenerating payload files from delta files on component: [ml:280{140},l:196{98}]"amd64_microsoft-windows-help-privstatement_r_31bf3856ad364e35_6.3.9600.17031_none_57e5a2f32866988f"
2014-04-10 17:22:47, Error CSI 000006d6 (F) Baseline folder missing on generating delta for: [ml:280{140},l:196{98}]"amd64_microsoft-windows-help-privstatement_r_31bf3856ad364e35_6.3.9600.17031_none_57e5a2f32866988f"[gle=0x80004005]
2014-04-10 17:22:47, Error CSI 000006d7@2014/4/10:10:22:47.997 (F) base\wcp\componentstore\deltastore.cpp(2797): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::RecursivelyRegenerateComponentPayloadFromDelta expression: (null)
[gle=0x80004005]
2014-04-10 17:22:47, Info CBS Added C:\WINDOWS\Logs\CBS\CBS.log to WER report.
2014-04-10 17:22:47, Info CBS Added C:\WINDOWS\Logs\CBS\CbsPersist_20140410100040.log to WER report.
2014-04-10 17:22:47, Info CBS Added C:\WINDOWS\Logs\CBS\CbsPersist_20140410092543.log to WER report.
2014-04-10 17:22:47, Info CBS Added C:\WINDOWS\Logs\CBS\CbsPersist_20140410085627.cab to WER report.
2014-04-10 17:22:48, Info CBS Added C:\WINDOWS\Logs\CBS\CbsPersist_20140410082309.cab to WER report.
2014-04-10 17:22:48, Info CBS Added C:\WINDOWS\Logs\CBS\CbsPersist_20140410073953.cab to WER report.
2014-04-10 17:22:48, Info CBS Not able to add pending.xml to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-04-10 17:22:48, Info CBS Not able to add pending.xml.bad to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-04-10 17:22:50, Error CSI 000006d8 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #6554643# from CFileInstaller::DoComponentOperation(...)[gle=0xd015001a]
2014-04-10 17:22:50, Error CSI 000006d9 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #6554638# from CFileInstaller::ProcessComponentChange(...)[gle=0xd015001a]
2014-04-10 17:22:50, Error CSI 000006da (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #6554637# from PrimitiveInstaller::CCoordinator::ProcessChange(Change 6.3.9600.16384 -> 6.3.9600.17031 for Microsoft-Windows-Help-PrivStatement_R, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral)[gle=0xd015001a]
2014-04-10 17:22:50, Info CSI 0000025e SMI Primitive Installer [done]
2014-04-10 17:22:50, Error CSI 000006db (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #5436654# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd015001a]
2014-04-10 17:22:50, Error CSI 000006dc (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #5436653# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd015001a]
2014-04-10 17:22:50, Error CSI 000006dd (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #5436652# from CCSDirectTransaction::GenerateComponentChangeList(...)[gle=0xd015001a]
2014-04-10 17:22:50, Error CSI 000006de (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #5436651# from Windows::COM::CPendingTransaction::ExtractInformationFromRtlTransaction(...)[gle=0xd015001a]
2014-04-10 17:22:50, Error CSI 000006df (F) HRESULT_FROM_WIN32(14098) #2056278# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80073712]
2014-04-10 17:22:50, Error CSI 000006e0 (F) HRESULT_FROM_WIN32(14098) #1904124# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 47 (0x0000002f), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80073712]
2014-04-10 17:22:50, Error CSI 000006e1 (F) HRESULT_FROM_WIN32(14098) #1904123# 64907871 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x0000002f, pSink = NULL, disp = 0)
[gle=0x80073712]
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I try those, Success.
While trying to update Windows 8.1 64bit to the latest updated (dubbed 8.1 update 1), I received the 80073712 error when trying to install.
A post on this page of the Microsoft community forum by 'MrBill666' worked for me, which involves:
- Run CMD as administrator (Go to start screen, all apps, search CMD, right-click and select run as administrator)
- Enter: dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
- When step 2 has completed, enter: dism /online /cleanup-image /startcomponentcleanup
- Retry the update!
Hopefully this works for other people out there, I installed this update via the control panel and not manually.
Credit: http://andrew-b.com/view/article/46
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Question Info
Last updated September 20, 2023 Views 9,030 Applies to: